Forum Discussion
Wi Fi Calling no longer works as of 5th June 2025
Here is the solution for the issue no wiFi calling as of 11th June 2025
IOS only, same idea would apply to Android phones. (android users please add) I went to settings / general/about- then your prompt to update "Network Provider Settings Update" proceed to update. Once done turn off phone restart. Job done.
Cannot get WiFi calling to work on iPhone 15. Its never worked, software is up to date etc. Can anyone help please.
John
Mobile Three - (smarty uses same masks etc) here is a Three users experiences note at the end EE works.
I have an iPhone 13 Pro. I do not get mobile network connection in my home and rely on wifi calling.
I use BT broadband. I have a wireless router.
I have had the same setup for two years and had no problems until now.
Since this morning, I have been unable to make any wifi calls. I can still use facetime, iMessage, safari and social media apps. It is only wifi calling that is not working.
I have checked all settings are enabled for wifi calling on my phone, I have tried toggling wifi off/on I have also toggled mobile data & airplane mode off/on. I have tried turning my phone off/on. I have reset network settings and disconnected/reconnected to my wireless router. I have also checked my router speeds which are normal - as I’ve mentioned above I have still been able to use the internet as normal on my phone. I have also walked away from my house to attempt making a call using only mobile network and it works.
Despite this, wifi calling is still not working. I cannot receive or make any phone calls.
I work once a week on call - I need to resolve this ASAP.
Any advice is greatly appreciated.
EDIT - to add, my partner is on EE network, also does not get mobile network signal in our home but has no issue with making wifi calls so I do not believe it is any issue with our internet connection.
