Call Failed

[Oz90210]

I have NOT been able to receive or make calls !!! I Just get a silent hang while trying to make calls then an error message “” CALL FAILED “”… and I call myself and it goes straight to voicemail ( which I don’t have setup !!!) even when set to 4G / voLTE / 5G / WiFi Calling !!!! And over the past year I have had 30% of my year with NO INTERNET DATA CONNECTION…. Even after being forced by smarty’s staff who are EXTREMELY RUDE PASSIVE AGGRESSIVE UNEDUCATED AND ALL IN INDIA !! ( ps: I’m Asian so not being racist!! Just stating the fact of language barriers and misunderstanding's etc …. Being asked to do the same steps over and over and over when CEO EXECUTIVE TEAM refunded me one months bill and rudely told me to leave if I’m NOT happy with smarty mobile !!! And confirmed that I followed all steps correctly ( eg: being forced to hourly reset my NETWORK SETTINGS ON MY iPhone 12 128GB !! Which doesn’t help including changing my APN settings over and over and over !!!!!! “” OOKLA “” speed test shows bearly enough speed to even move …. ( 4.00Mbps ) which is not even enough to open a simple webpage or refresh WhatsApp , Instagram or Facebook !!!! Emails randomly appear late etc !!! Going back to missing calls and unable to make calls which just started a month or two ago!!!!! CALLS ARE VITAL FOR ME DUE TO DOCTORS & HOSPITAL APPOINTMENTS AND CATCH UP’s WEEKLY!!! also I have a elderly mother who I need to connect to regularly due to health concerns and checking up on her for peace of mind !! I am beyond stressed and full of anxiety by SMARTY MOBILE who say it is “””NETWORK CONGESTION “” and apparently there is nothing that can be done !!!!! But…. THE ISSUE IS AT BOTH ADDRESSES NOT JUST ONE !!!!! So …. Clearly it is a completely error / fault … I use the postcode checker & network checker daily and it shows no issues whatsoever… but OOKLA SPEED TEST APP SHOWS EXTREMELY UNACCEPTABLE LOW SPEED JUST ABOUT PICKS UP SPEED ( 4.00Mbps ) just taken now … sometimes it’s even worse ( 1.00Mbps ) which will not even open anything data wise !!! ANYONE HAVE ANY IDEAS without leaving smarty since I am paying £12 unlimited everything ( maybe is it possible to move my telephone number to another frequency? Is that possible? ) ps: no dumb reply's or haters !! I see there’s a lot of HATE or dumb replies defending SMARTY MOBILE ( please keep off my post ) Many Thanks haters.

[MSF]

@Oz90210  I can see that you are frustrated.

Have you checked that your phone is compatible with the Smarty VoLTE protocol? It seems that quite a lot aren’t.

If the speed checker shows a poor result, there may not be a decent signal within your property. Does it ever improve when you travel away from home?

Is it possible to try a sim form a frien on another network in your phone, just to exclude phone issues?

If nothing else works, unfortunately you may be left with no choice other than to change network.

[Oz90210]

Still NOT receiving or able to make calls !!

my uber driver drove off this evening I had to rebook a driver !!! Which made me late !! 

wifi calling shows too but no connection!!

Changing APN settings doesn’t work either!! 

resetting my iPhone 12 don’t help either!

wiping my sim don’t help!!

the staff are totally clueless and LIE they are all told to follow the same LIES and are PASSIVE AGGRESSIVELY RUDE Not showing any sorrow or respect to me the customer!!!!!  

how is it possible for two different addresses are “”congested “” as “REBEKAH “ has numerously replied to my emails and seen all my 100’ s of screenshot evidence which they THEN accepted what I was and still saying is true … I pay £12 unlimited everything Data / Calls / SMS…. On the “”Social Tariff “” which I am NOT getting !!!! If anything the issue has gotten worse !!!! 
the absolute worst thing is the rudeness by :

Rebekah who told me to change network if I am not happy !!!! 
why should I ….

ps: PLEASE DO NOT POST ANY PASSIVE AGGRESSIVE BULLYING ON MY POST AS I HAVE HAD SOME RUDE PEOPLE REPLYING THE MOST BIZARRE THINGS!!!!

im sure they work for smarty 

[Rebekah_150]

SMARTY has a duty of care to make you aware of all of your options. If SMARTY is not the right network for you and you are not receiving the quality of service you are seeking then being with a different network provider may be the best option.  

Any direct response to your complaints will be handled by the complaints team.

[Rebekah_150]

I have commented on your previous post.

[Oz90210]

Why has my problem got worse!! Now I can’t make or receive telephone calls !!!

I am missing doctors, hospital appointments and uber drivers driving off without me because they can’t get through to my number which goes straight to voicemail ( but don’t have one set up!!!!! Also I have seen I am NOT the only one with this issue !!!and please DO NOT tell me to leave SMARTY MOBILE if I am NOT happy !!!! The issue is at more then one address and my iPhone 12 128GB is 4G/voLTE/5G compatible too !!!!!!! OOKLA speed test shows just about moving and only voLTE !! 5G shows now and then but same issues as always!!!

maybe a new SIM card  … again?

I have over 5 different network towers around me within a 5 mile radius including 1 mile radius… your technical support team clearly have ZERO idea and refuse to help missing calls in and out , data issues , robotic sounds if I do get to make a call but get error message “””call failed “” please reply with a fix please 

[MSF]

@Oz90210 Apart from telling us what we shouldn’t write, did you actually try my suggestions? You certainly don’t make it clear whether you did.

If no suggestions work, then what else do you think the company can do? Send an engineer to you?

If for some reason it won’t work and is causing you so much grief, it is hard to see why you want to stay.

Most of us aren’t experiencing the same problems, so we cannot be of further direct help.

[Oz90210]

Rebekah I can’t see your reply