Forum Discussion

YulianK's avatar
YulianK
SMARTY Community Manager
21-02-2025

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’...
Tascha's avatar
Tascha
SMARTY Moderator
27-09-2023

Hi BrianMcBriany the inability to text short codes isn't so much a 'problem' as it is just being a feature we haven't yet introduced to our service! However, we are aware of the demand for this and are actively looking into it so hopefully it will become available in the near future.

With regard to making customers aware before sign-up - I do understand where you are coming from with this and appreciate your feedback so will be sure to get it passed on to the relevant team for review.

In the mean time, companies and services will usually have an alternative contact method you can use instead of the short code.

Michael_1932266's avatar
Michael_1932266
SMARTY Commentator
16-11-2023

“Actively” looking into? 10 weeks later and still no sign of a solution. I don’t have the followers, but it seems like an issue that could easily escalate into a social media campaign 

  • MSF's avatar
    MSF
    SMARTY Guru
    17-11-2023

    Michael_1932266  I think that has been the situation for at least one year now!