Forum Discussion
[Announcement] BIG NEWS: You can now text shortcodes! 🎉
Hi BrianMcBriany the inability to text short codes isn't so much a 'problem' as it is just being a feature we haven't yet introduced to our service! However, we are aware of the demand for this and are actively looking into it so hopefully it will become available in the near future.
With regard to making customers aware before sign-up - I do understand where you are coming from with this and appreciate your feedback so will be sure to get it passed on to the relevant team for review.
In the mean time, companies and services will usually have an alternative contact method you can use instead of the short code.
Alternative numbers are rarely readily available when you are trying to respond to some of these calls . I have been extremely distressed when trying to contact health providers for loved ones. Really no excuse, from the thread you’ve been ‘considering introducing ‘ this for months, I’ve already moved my elderly parents and in-laws on to alternative plans. I need to vote with my feet too
