[Announcement] BIG NEWS: You can now text shortcodes! 🎉

You really couldn't make it up lol and customer service on chat are brain dead morons reading scripts on a pc screen.

They don't listen to a word you say you may as well talk to yourself cause they will do absolutely nothing!

I have complained formally, but without a meaningful response. The fact that the issue continues to affect Smarty months later is more than disappointing 

JJP2 totally agree. I believe that users with accessibility needs can make use of a call/text relay system, which relies on use of shortcodes. In being curious to see whether Smarty supports these, I checked out the price guide and it mentions:

Text relay calls to international numbers (via the shortcode 18001) will have a 25% discount to the rates above. 

Unless a prefix doesn't count technically as a shortcode? 🤔

Yes jassingh the same thing happens when you text ‘INFO’ to 85075.

It is time consuming having to ring doctors and banks rather than a simple very quick text reply to a shortcode. On hearing the reason why I am ringing rather than replying to a text, I have been told / asked “Maybe you should think about switching mobile networks ?”

Hey JJP2 MSF Yeah this does sound ludicrous! Personally, I've not had to use any kind of shortcodes (YET!) but I am anticipating it to be painful when the time comes, if its not supported by then - more having to work around this by calling etc

I'm assuming the same thing happens when you text "INFO" to 65075? 

Judging by the number of posts here and how long this thread has become, I can only hope that someone from Smarty HQ is reading this and thinking, "hang on a minute seems like a really important feature to our user base .. why don't we actually start making an effort to implement it"! Give the people the shortcodes!! They want it now! 

Bring on the 🤡🤡🤡 !!!!

Hi again MSF jassingh 

I just requested my PAC code from Smarty, 

I received the PAC from 60575, the usual PAC code number and another message, from another short code ! 

So, Smarty as a company sends shortcode messages to its users, but us users can’t use shortcodes to communicate with other companies 🧐

Hi MSF No, I don’t. 

I guess the only forum users who would probably know are the moderation team. 

The more I think about the situation, the stranger it seems that shortcodes are not supported “out of the box” as other networks do. 

JJP2 While I see that many people have complained via the Community Forum, do you know if anyone has actually complained more formally to the company and received a meaningful response setting out valid reasons why they do not support these texts?

Yes it does MSF It’s a ludicrous situation, really. Just doesn’t make any sense.