09-02-2024 05:08 PM - edited 09-02-2024 05:12 PM
We are aware of an issue with our network and our engineers are working to fix this as quickly as possible.
This issue could affect data, calls and text services.
We are sorry if you've been impacted by this, please check back here for updates.
Solved! Go to Solution.
10-02-2024 07:59 AM
Good morning, all services should now be fully restored. Please accept our sincere apologies for any inconvenience and if you are still experiencing any problems, reach out to our customer support team. Thank you for your patience.
10-02-2024 12:29 PM
Some customers may still be experiencing intermittent issues with our network. Our engineers are working hard to fix it and we apologise sincerely for the inconvenience this is causing
10-02-2024 02:31 PM
I am in the city centre. Both of my sim cards are not working. No reception nor connection at all. Please help
10-02-2024 02:52 PM
No service in SE18 at the moment. Any updates?
10-02-2024 03:02 PM
Reception still very poor in Liverpool L15. No calls, texts arrive after 40 minutes, data sometimes works, but tethering doesn't
10-02-2024 03:05 PM
I have no service at all, my wife sat next to me has 5G. How can this be?
10-02-2024 03:10 PM
Still haven't had any network connection in BS20
10-02-2024 03:31 PM
I have no service at all, my wife is sat next to me with 5G, how can this be?
10-02-2024 03:35 PM
@AdrianP_2529966 But has your wife actually tried to use it?
10-02-2024 03:36 PM
Yes.. Without issue...
10-02-2024 03:34 PM
Literally stuck in the middle of London unable to get the tube or an Uber, hoping this gets sorted soon, there's only so long I can shelter in a pub before I'm unable to walk home either 😂
10-02-2024 03:39 PM
@stuck_188361 Can you use good old fashioned currency or a plastic credit/debit card to pay?
10-02-2024 03:38 PM
No network in Reading. RG1.
10-02-2024 03:53 PM
NW2 nothing is working. can receive and make calls/messages only on wifi. fix this ffs
10-02-2024 03:53 PM
Outage again on the 10thFeb2024. Since joining I have had more outages than inages, down detector shows 450+ reports, when can we expect compensation for non delivery of services?
10-02-2024 03:55 PM
NW2 nothing is working. phone calls and messages only on wifi. fix this.
10-02-2024 03:56 PM
I've had no service since 8am this morning.... Smarty network coverage saying no issues reported ? WS6 postcode
10-02-2024 04:02 PM
Their bad, the network outage indicator is only for local masts, when the entire network is down, it very helpfully tells you no issues!
10-02-2024 04:00 PM
Is this a complete UK wise Smarty network failure or localised?
How about an update for your customers, remember the ones that without you don't have a business!
10-02-2024 04:01 PM
No network available. How long to resolve please? This is becoming a recurring problem. Not impressed so I’m considering a new provider.
10-02-2024 05:41 PM
But will you find one that guarantees 100% service?
10-02-2024 04:03 PM
An update would be welcome. No response after posting 3 hours ago (reply normally within 1 hour) It’s not good, I need my phone for my work this evening
10-02-2024 04:16 PM
Terrible time to be affected, as I have missed several calls from hospital here in Plymouth, where Dr wanted to discuss signing a DNR for my mother. Only found out when a relative visited, and rushed home to let me know. Feeling really let down at this most difficult time.
10-02-2024 04:30 PM
Restarted phone and connection was gone. Girlfriend has the same setup and was still connected. Seems if your connected still youre ok, but if your lose connection you cant get it back after.
10-02-2024 04:34 PM
Have no service at how long is this going to take to get it fixed. This is not what I’m paying for.
10-02-2024 05:05 PM
Hello and thanks for the information / update.
May I ask would this effect personal hotspot also ?
10-02-2024 05:11 PM
This post is dated yesterday. My wife and I both have Smarty phones and have a total blackout, no mobile sgnal or data. An update would be appreciated
10-02-2024 05:54 PM
Looks like full service is back now. I unfortunately has to cancel work today because I need a mobile internet connection.
10-02-2024 06:15 PM
Still no service in Hd9 area- second day on the trot - no updates about progress- very poor all round Customer support.
11-02-2024 11:32 AM
Network still down on 11/02. Went fown around 12pm on saturday (yesterday). No response from customer service athough it says 4 hours expected wait time - it's now been 17 hours. Will definitely be leaving smarty, too many issues and too unreliable
11-02-2024 11:47 AM
I'm sorry to hear this. If you haven't already, please restart your phone.
If you have tried this and it is still not working, our webchat team will provide further assistance.
We are experiencing an unusually high chat volume due to the outage, i'm sorry for the inconvenience.
11-02-2024 11:54 AM
I have tried all of this. As stated, i've been waiting for 17+ hours for a response on the chat. I have tried the sim in another phone and it still doesn't work. Fix your network!
11-02-2024 01:42 PM
@GeorgeV_1644398 I think you'll find that is precisely what the engineers are trying to do.
No need for rudeness towards the staff please.
11-02-2024 02:16 PM
You think being told to fix your network, that I am a paying customer for (and have experienced issue after issue with), is rudeness? Get a life.
11-02-2024 02:21 PM
On top of this, they cant even be bothered to respond on the chat. It's been more than 2 hours since I initially reached out! Usually it's instant, which means they are clearly avoiding engaging with customers. So next time, please think before you message.
11-02-2024 02:23 PM
@GeorgeV_1644398 Perhaps they are not answering instantly because they are busy with a load of other people messaging them?
11-02-2024 02:30 PM
Im not arguing with some stranger on a smarty chat room. As previously stated, get a life.
12-02-2024 10:47 AM
Perhaps because they don’t employ enough agents is what u are trying to say. Any good CS team knows how to deal when their is an increase in queries- resources and staff get diverted from elsewhere to help out the cs team.
11-02-2024 02:22 PM
@GeorgeV_1644398 It's your tone that's the problem. Ordering people about usually gets you nowhere(...unless you're an NCO in the Armed Forces)
I'm quite sure that Smarty staff and engineers don't get much pleasure from the network being down. They are trying to sort it and 'having a go' at them hardly helps. Good luck with your new network anyway.
12-02-2024 12:25 PM
I don't think the problem is down to Smarty themselves it appears to be a Three network issue!
12-02-2024 11:32 AM
You are not alone-
12-02-2024 10:50 AM
Service has crashed yet again for the 3rd day on the trot. It’s a Monday now so can we have some information regarding how long this one will last so people can make alternate arrangements.