Texts not showing on dashboard

[Ianwatt_2662095]

Over the last two months I am not seeing any texts on my dashboard. Calls and data are showing. Have tried the same online chat a couple of times without success. Any other deas

[MSF]

@Ianwatt_2662095 Are you maybe an iPhone user who texts to other iPhone users? In those cases, the text doesn't show up as it goes via iMessage I believe.

On the phone, the content you send would show in a blue background rather than green for normal texts.

[Ianwatt_2662095]

Not an iPhone user. I have been using smarty for around one year and my dashboard has always shown every text. Until now.

Ta for the reply 

[MSF]

@Ianwatt_2662095 That certainly does seem strange.

If it is of importance to your records, why not raise it as a Complaint and then hopefully someone further up the chain f command will investigate. I suspect it would be helpful if you could give them some partial numbers to whom you have definitely sent texts and dates.

[Ianwatt_2662095]

That's a sensible suggestion. I will do that. It's not a major concern to me but I found it useful

Thanks for replying 

[MSF]

@Ianwatt_2662095 Just another thought..........

Is your phone perhaps using Google Messages - bit like iMessage but for Android? If so, again this would send via wifi of data where possible and so wouldn't record as sms on your account.

[Ianwatt_2662095 · Accepted solution]

I am wondering whether the change to using RCS was around the time of this situation 

[MSF]

@Ianwatt_2662095 That may be the case then.

At least your phone will still show a record of messages sent and to what number.