Forum Discussion
[Announcement] BIG NEWS: You can now text shortcodes! 🎉
Chalkychap I arrive at the conclusion that there is a cost implication purely based upon the fact that surely Smarty wouldn't deliberately decide to irritate a load of customers.
A good point about some short codes being accessible though.
Fair enough, although perhaps if SMARTY customers are mainly interested in value for money, then not be able to spend £1.50 etcetera on competition entries via a short-code probably isn't a huge concern.
Chalkychap Another very good point there - and one I have used in replies to people who are threatening to leave over this problem.
For many of us, it really isn't a problem. I do accept that people have struggled to reply to banks, hospitals etc and can see this as a sticking point - not so much with competition entries!
Indeed MSF - I'm guessing many banks and health care providers probably provide multiple ways to communicate with customers, so an SMS short-code shouldn't be a sticking point.
