Forum Discussion

YulianK's avatar
YulianK
SMARTY Community Manager
21-02-2025

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’...
LauraWe_1311036's avatar
LauraWe_1311036
SMARTY Pioneer
05-04-2023

How do I enter competition with having bought extra credit to do so and message not sending?? Help please 

  • AB's avatar
    AB
    SMARTY Commentator
    06-04-2023

    I had same problem put £5  credit to send text didnt work but was able to use £5 to pay for monthly plan

    • MSF's avatar
      MSF
      SMARTY Guru
      06-04-2023

      Hi AB . It's often handy to put some credit on the account when travelling to a non EU country for emergency use. Upon return, it's easy to allow the unused credit to be used towards the next Smarty plan. 

  • MSF's avatar
    MSF
    SMARTY Guru
    05-04-2023

    As Chalkychap says, you cannot send short code texts as Smarty does not support that currently. The extra credit has not been lost - you can choose to use it towards your next Smarty Plan.

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    05-04-2023

    SMARTY don't currently support short-codes on their network, so you'd need to enter online. Most competitions usually have an online entry form LauraWe_1311036. 

    🍀