talk to customer service

[JeetenC_2689690]

How do you talk to customer service. This bot is rubbish??

[Chalkychap · Accepted solution]

Unfortunately @JeetenC_2689690, that's not an option SMARTY Mobile provide. 

SMARTY help & support is online only. 

You can chat online to an advisor from https://smarty.co.uk/contact. 

Then scroll down to "Start a conversation" - type "talk to a person" to begin a chat with an adviser.

[GarethT_2730825]

I don't know what to do 

[MSF]

@JeetenC_2689690  A network like smarty keeps the prices down by not having to pay for a team of customer service people on phones. Web chat is cheaper and quicker and that reflects in the price you pay.

If a phone line to customer service is important to you, then you willed to go with a more expensive network provider unfortunately.

[JeetenC_2689690]

Thanks. Yeah, I had done that but was waiting for ages. Eventually got a response after around an hour! I guess something they need to work on.

[Chalkychap]

Perhaps with the recent 3G network switch-off, affecting large parts of the Midlands, maybe SMARTY web chat is much busier than 'normal'. 

#LessSMARTY, #MoreMalarkey, @JeetenC_2689690. 

[GarethT_2730825]

I just don't know what to do 

[JJP2RidesAgain]

That isn’t at all helpful to be honest, posting “I just don’t know what to do”…

As members of this community forum are not, to the best of my knowledge, psychic, you will have to be more effusive about any issue that you want help with. 

[MSF]

@GarethT_2730825  I often feel the same - particularly when I read a post but the writer has not said what help they were looking for.

[Patrick_2828759]

Why don't I have  service outside my flat N195ts 

[MSF]

@Patrick_2828759  We are members like you and so do not know the specific answer. however, if you do a Network Status check, it suggests that your local mast is often congested. This may in turn be linked to recent turn off of 3G signal.

Also, are you sure that your phone is compatible now?