talk to customer service

[JeetenC_2689690]

How do you talk to customer service. This bot is rubbish??

[Chalkychap · Accepted solution]

Unfortunately @JeetenC_2689690, that's not an option SMARTY Mobile provide. 

SMARTY help & support is online only. 

You can chat online to an advisor from https://smarty.co.uk/contact. 

Then scroll down to "Start a conversation" - type "talk to a person" to begin a chat with an adviser.

[MSF]

@JeetenC_2689690  A network like smarty keeps the prices down by not having to pay for a team of customer service people on phones. Web chat is cheaper and quicker and that reflects in the price you pay.

If a phone line to customer service is important to you, then you willed to go with a more expensive network provider unfortunately.

[JeetenC_2689690]

Thanks. Yeah, I had done that but was waiting for ages. Eventually got a response after around an hour! I guess something they need to work on.

[Chalkychap]

Perhaps with the recent 3G network switch-off, affecting large parts of the Midlands, maybe SMARTY web chat is much busier than 'normal'. 

#LessSMARTY, #MoreMalarkey, @JeetenC_2689690.