Contact number

[Bashayr_1511077]

I need a smarty contact number I want to call you as soon as possible 

[Strandloper · Accepted solution]

@Bashayr_1511077,

Welcome to the Smartys Users Forum.

 We are customers/Users just like you.

Just so you know, Smarty DO NOT have a customer hotline/phone number.  There are only two ways to contact them.

The best point of contact is through Webchat, otherwise it's a case of sending an email.

You can get these details through the help articles created by Smarty.

[JeetenC_2689690]

Thanks. Yeah, I had done that but was waiting for ages. Eventually got a response after around an hour! I guess something they need to work on.

[Chalkychap]

Perhaps with the recent 3G network switch-off, affecting large parts of the Midlands, maybe SMARTY web chat is much busier than 'normal'. 

#LessSMARTY, #MoreMalarkey, @JeetenC_2689690. 

[GarethT_2730825]

I just don't know what to do 

[JJP2RidesAgain]

That isn’t at all helpful to be honest, posting “I just don’t know what to do”…

As members of this community forum are not, to the best of my knowledge, psychic, you will have to be more effusive about any issue that you want help with. 

[MSF]

@GarethT_2730825  I often feel the same - particularly when I read a post but the writer has not said what help they were looking for.

[Patrick_2828759]

Why don't I have  service outside my flat N195ts 

[MSF]

@Patrick_2828759  We are members like you and so do not know the specific answer. however, if you do a Network Status check, it suggests that your local mast is often congested. This may in turn be linked to recent turn off of 3G signal.

Also, are you sure that your phone is compatible now?

[JohnBre_1298565]

Arrived in dSpain badly disabled have data and texts but can't make calls need urgent help have neurological condition  hard to type 

[Gurveer_2425954]

Number 

[MSF]

@Gurveer_2425954  What number would you like?"

[MuniraA_1414465]

I have activated my sim but i didnt give my pac number i want to keep my number what do i do?

[MSF]

@MuniraA_1414465  You can do that within your Account Dashboard. It gives you the chance to put in the PAC from previous network: https://smarty.co.uk/dashboard/settings/phone-number