Forum Discussion
Re: [Announcement] BIG NEWS: You can now text shortcodes! 🎉
Amazingly, Smarty have awarded me five badges for continuously complaining about the failures to provide access to short codes. I don’t mind not being able to vote on Strictly, but not being able to report to Transport Police, for mine and others safety…
10 Replies
So….the app has had an update and, after logging back in, amazingly, there was a message saying that I can now use short code texting. Yay? Only, I have tried, and still not sending them!
Michael_1932266 Did you realise that they won't necessarily be covered within your Smarty plan? There are costs, at least for many of them, and you will need to have an add-on credit to pay for each one according to the price quoted in the article signposted by WelshPaul
It’s even worse than you think. I have had an out of plan add on sitting there, unable to be used, for 18 months. I get the notification that I can now use short codes, but I can’t, not unless I’m willing to reset my network settings on my phone! Well, that was the suggestion from SMARTY support, but with no guarantee that it will work. I have problems resetting my network - not with the mechanics, but with the hassle of resetting all of my permissions for individual apps. I have a bigger problem that this new, yet basic, facility places responsibility far activating it onto the customer.
What number are you texting? Have you purchased the required add-on?
https://help.smarty.co.uk/en/articles/10364848-a-quick-guide-to-shortcodes
I have had an out of plan add on sat doing nothing for 18 months. SMARTY support recommends resetting my phone’s network settings - placing the onus for activating the facility on the customer!
👏👏👏Congratulations Michael_1932266 !! 🎉🎉🎉🤣🤣🤣
Many of us have been complaining about the EXACT same thing for a long time now 😤🙄
It's not just limited to competitions anymore as so many other companies/services now use short codes as their contact number i.e. doctors / hospitals / internet providers / energy companies etc and YET Smarty are still to do anything about it!
I don't think any Smarty customer should hold their breath with regards to this being sorted any time soon as in the >4yrs I have been with them their FAQ on this subject has always stated 'we are working on it'🙄😶
I think, personally, if they don't pull their finger out of their 🍑 and get it sorted then they will be losing a LOT of customers to providers that are of equal value and allows the use of short codes. I'm sure this will be sooner rather than later as more and more companies use them now.
😴 you lose Smarty!!I recently moved from 3 to Smarty and have just discovered this "fault" with their network. I could not authorise a bank transfer for a car purchase this morning. Has caused me no end of problems!
SORT YOURSELVES OUT SMARTY.
AndrewA_2529326 This has been discussed at length for a very long time. Unfortunately, Smarty have shown no signs of immediately moving to supporting short codes. No reason has been given, but presumably there is some cost involved.
