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09-02-2024 17:08 PM - edited 24-01-2025 12:55 PM
We are aware of an issue with our network and our engineers are working to fix this as quickly as possible.
This issue could affect data, calls and text services.
We are sorry if you've been impacted by this, please check back here for updates.
Solved! Go to Solution.
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10-02-2024 07:59 AM
Good morning, all services should now be fully restored. Please accept our sincere apologies for any inconvenience and if you are still experiencing any problems, reach out to our customer support team. Thank you for your patience.
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10-02-2024 12:29 PM
Some customers may still be experiencing intermittent issues with our network. Our engineers are working hard to fix it and we apologise sincerely for the inconvenience this is causing
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10-02-2024 16:30 PM
Restarted phone and connection was gone. Girlfriend has the same setup and was still connected. Seems if your connected still youre ok, but if your lose connection you cant get it back after.
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10-02-2024 16:16 PM
Terrible time to be affected, as I have missed several calls from hospital here in Plymouth, where Dr wanted to discuss signing a DNR for my mother. Only found out when a relative visited, and rushed home to let me know. Feeling really let down at this most difficult time.
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10-02-2024 16:03 PM
An update would be welcome. No response after posting 3 hours ago (reply normally within 1 hour) It’s not good, I need my phone for my work this evening
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10-02-2024 16:01 PM
No network available. How long to resolve please? This is becoming a recurring problem. Not impressed so I’m considering a new provider.
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10-02-2024 17:41 PM
But will you find one that guarantees 100% service?
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10-02-2024 16:00 PM
Is this a complete UK wise Smarty network failure or localised?
How about an update for your customers, remember the ones that without you don't have a business!
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10-02-2024 15:56 PM
I've had no service since 8am this morning.... Smarty network coverage saying no issues reported ? WS6 postcode
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10-02-2024 16:02 PM
Their bad, the network outage indicator is only for local masts, when the entire network is down, it very helpfully tells you no issues!
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10-02-2024 15:55 PM
NW2 nothing is working. phone calls and messages only on wifi. fix this.
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10-02-2024 15:53 PM
Outage again on the 10thFeb2024. Since joining I have had more outages than inages, down detector shows 450+ reports, when can we expect compensation for non delivery of services?
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10-02-2024 15:53 PM
NW2 nothing is working. can receive and make calls/messages only on wifi. fix this ffs
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10-02-2024 15:38 PM
No network in Reading. RG1.
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10-02-2024 15:34 PM
Literally stuck in the middle of London unable to get the tube or an Uber, hoping this gets sorted soon, there's only so long I can shelter in a pub before I'm unable to walk home either 😂
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10-02-2024 15:39 PM
@stuck_188361 Can you use good old fashioned currency or a plastic credit/debit card to pay?
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10-02-2024 15:31 PM
I have no service at all, my wife is sat next to me with 5G, how can this be?
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10-02-2024 15:35 PM
@AdrianP_2529966 But has your wife actually tried to use it?
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10-02-2024 15:36 PM
Yes.. Without issue...
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10-02-2024 15:10 PM
Still haven't had any network connection in BS20
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10-02-2024 15:05 PM
I have no service at all, my wife sat next to me has 5G. How can this be?
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10-02-2024 14:52 PM
No service in SE18 at the moment. Any updates?
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10-02-2024 15:02 PM
Reception still very poor in Liverpool L15. No calls, texts arrive after 40 minutes, data sometimes works, but tethering doesn't
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10-02-2024 14:31 PM
I am in the city centre. Both of my sim cards are not working. No reception nor connection at all. Please help
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10-02-2024 14:31 PM
Still No Phone signal or data on my Phone! Hope it comes back asap as I’m due to travel and will net phone data!
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10-02-2024 14:39 PM
Same
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10-02-2024 13:56 PM
No roaming data in republic Ireland as well since 12pm any compensation planned?
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10-02-2024 13:36 PM
I lost all Smarty connectivity yesterday in Lincoln at about 4:30pm. Traveled to Aylesbury 150miles and network came back at 8pm. Today at about 12:30pm lost complete network connection, came back after 1 hour but no data (in Aylesbury).
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10-02-2024 13:37 PM
Sir i am facing signal lose issue in my town please help to solve my problem ...
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10-02-2024 13:33 PM
I can’t receive phone calls either
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10-02-2024 13:31 PM
I don’t have internet at all, I’m not getting SMS , I’m not sure about the phone call tho
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10-02-2024 13:23 PM
My data disappeared at about 12pm
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10-02-2024 13:23 PM
LU2 not have any cover. I'm not able to use a phone outside my home where I work on WiFi. Are you planning to compensate that to your customers?
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10-02-2024 13:23 PM
My network has complete crashed, I can make calls but can’t text and no data. My hotspot has completely disappeared. Not great, I’ve got train tickets and concert tickets I need access to!
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10-02-2024 13:02 PM
No roaming in Republic of Ireland I have a DPD authentication issue
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10-02-2024 13:00 PM
My data roaming in Republic of Ireland I have a Dpd authentication issue
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10-02-2024 12:47 PM
I am in NW4 2JT. Hotspot doesn't work. Neither does Mobile Data. Telephone does work.
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10-02-2024 12:29 PM
Some customers may still be experiencing intermittent issues with our network. Our engineers are working hard to fix it and we apologise sincerely for the inconvenience this is causing
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17-02-2024 17:55 PM
My wife has already changed her operator south east London Very weak signal.
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10-02-2024 16:36 PM
Seems to be lots of problems recently,
Internet gets lost and slow signals etc
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10-02-2024 13:47 PM
I am in NW4 2JT. Hotspot doesn't work. Neither does Mobile Data. Phone does work.
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10-02-2024 15:47 PM
My hotspots gone as wel, no phone signal or data around Scotland
