[Network Issue] Service Update - Resolved

[YulianK]

We are aware of an issue with our network and our engineers are working to fix this as quickly as possible.

This issue could affect data, calls and text services.

We are sorry if you've been impacted by this, please check back here for updates.

[DelDeeSmartE · Accepted solution]

Good morning, all services should now be fully restored. Please accept our sincere apologies for any inconvenience and if you are still experiencing any problems, reach out to our customer support team. Thank you for your patience.

[AntonyJ_2102984]

Restarted phone and connection was gone. Girlfriend has the same setup and was still connected. Seems if your connected still youre ok, but if your lose connection you cant get it back after.

[JasonMor_105741]

Terrible time to be affected, as I have missed several calls from hospital here in Plymouth, where Dr wanted to discuss signing a DNR for my mother. Only found out when a relative visited, and rushed home to let me know. Feeling really let down at this most difficult time.

[PhilipL_2247255]

An update would be welcome. No response after posting 3 hours ago (reply normally within 1 hour) It’s not good, I need my phone for my work this evening

[RichardT_649169]

No network available. How long to resolve please? This is becoming a recurring problem. Not impressed so I’m considering a new provider. 

[MSF]

But will you find one that guarantees 100% service?

[Richard_2479873]

Is this a complete UK wise Smarty network failure or localised?

How about an update for your customers, remember the ones that without you don't have a business!

[AdamMyat_940554]

I've had no service since 8am this morning.... Smarty network coverage saying no issues reported ? WS6 postcode 

[Richard_2479873]

Their bad, the network outage indicator is only for local masts, when the entire network is down, it very helpfully tells you no issues!

[mettz]

NW2 nothing is working. phone calls and messages only on wifi. fix this.

[Richard_2479873]

Outage again on the 10thFeb2024. Since joining I have had more outages than inages, down detector shows 450+ reports, when can we expect compensation for non delivery of services?

[mettz]

NW2 nothing is working. can receive and make calls/messages only on wifi. fix this ffs

[Snowman]

No network in Reading. RG1.

[stuck_188361]

Literally stuck in the middle of London unable to get the tube or an Uber, hoping this gets sorted soon, there's only so long I can shelter in a pub before I'm unable to walk home either 😂

[MSF]

@stuck_188361 Can you use good old fashioned currency or a plastic credit/debit card to pay?

[AdrianP_2529966]

I have no service at all, my wife is sat next to me with 5G, how can this be?

[MSF]

@AdrianP_2529966 But has your wife actually tried to use it?

[AdrianP_2529966]

Yes.. Without issue...

[ChunLam_1900828]

Still haven't had any network connection in BS20

[AdrianP_2529966]

I have no service at all, my wife sat next to me has 5G. How can this be?

[Trilby]

No service in SE18 at the moment. Any updates?

[AntonB]

Reception still very poor in Liverpool L15. No calls, texts arrive after 40 minutes, data sometimes works, but tethering doesn't

[TingNg_2490052]

I am in the city centre. Both of my sim cards are not working. No reception nor connection at all. Please help

[FridaRa_1351608]

Still No Phone signal or data on my Phone! Hope it comes back asap as I’m due to travel and will net phone data! 

[ChunLam_1900828]

Same

[ChrisAnd]

Lost all data just before 12, connected but h+, 3g or 4g ... Great signal but no network.

Tried airplane mode and reconnect, then lost phone signal but got back after a bit but data as before great signal, no connection.

Could we get more on nature of problem or what if anything we can do?

[Mathieu_1500023]

No roaming data in republic Ireland as well since 12pm any compensation planned? 

[MonsterMonster]

I lost all Smarty connectivity yesterday in Lincoln at about 4:30pm. Traveled to Aylesbury 150miles and network came back at 8pm. Today at about 12:30pm lost complete network connection, came back after 1 hour but no data (in Aylesbury). 

[OnkarSi_2525823]

Sir i am facing signal lose issue in my town please help to solve my problem ...

[TiborDo_2172384]

I can’t receive phone calls either 

[TiborDo_2172384]

I don’t have internet at all, I’m not getting SMS , I’m not sure about the phone call tho

[ChrisHu_2422835]

My data disappeared at about 12pm

[Blashqa]

LU2 not have any cover. I'm not able to use a phone outside my home where I work on WiFi. Are you planning to compensate that to your customers? 

[ChrisHu_2422835]

My network has complete crashed, I can make calls but can’t text and no data. My hotspot has completely disappeared. Not great, I’ve got train tickets and concert tickets I need access to!

[Mathieu_1500023]

No roaming in Republic of Ireland I have a DPD authentication issue

[Mathieu_1500023]

My data roaming in Republic of Ireland I have a Dpd authentication issue 

[NW]

I am in NW4 2JT. Hotspot doesn't work. Neither does Mobile Data. Telephone does work.

[Linsey · Accepted solution]

Some customers may still be experiencing intermittent issues with our network. Our engineers are working hard to fix it and we apologise sincerely for the inconvenience this is causing

[Krzyszt_2279389]

 My wife has already changed her operator south east London Very weak signal. 

[ChrisSc_2229817]

Seems to be lots of problems recently, 

Internet gets lost and slow signals etc

[NW]

I am in NW4 2JT. Hotspot doesn't work. Neither does Mobile Data. Phone does work.