Hi, eventually it seems to have worked, I will be honest I am usually too busy to sit trying to use WebChat and within my own work we are very customer hospitality orientated, to say support was underwhelming is an understatement.
I do wonder if there is a language barrier issue, mix of bot replies and well as human as txt certainly seemed to be from different people, some automated.
Support eventually confirmed after some mix up on details and the not very clear chat, that three of my accounts will be changed to 60gb plans, and lose the small discount, which I don't mind. I was concerned as they did not mention my young daughter who is a fourth account, I had to ask twice on that and was told it is changed, but no actual confirmations as yet.
My other lad who could not activate the free bonus sim we get, could not be sorted by support, despite others having that sorted, so he had to create his own account and purchase the 60gb sim deal on his own, this is frustrating as he now has to reset his phone number on his Apple ID and a few other things, as we had set up his new phone under the impressions gave by SMARTY that he can use the bonus SIM and then I can add him once activated and such. So we will now wait for his new sim, activate that then I will see if I can invite him to my group and take over his payments.
Any other company would take account details, listen to the problems and I would expect them to get back with a working solution, all I was asking was to add the bonus SIM to my group with my lads details, and to then have five members on my group upgraded to 60gb plans.
Hours of WebChat open and only half of that which I was having issues with was eventually sorted. That was too long and too frustrating.
Now I need to wait and see if all four plans on the group are changed to 60gb, then see if I can add my other lad to the group when he activates his own SIM, I could not create his account and get the 60gb deal and chat was no help with that or activating his current bonus SIM.
Next issue is asking SMARTY if there is a way they can take all five Bills and change the payment date to the begining of the Month, as all my family due to waiting for PAC codes and being busy with work and college ended up with different activation dates.
When I created the group I was expecting a single bill on a specific date not seperate bills over a 30 day period, this was one factor when trying to authenticate my account as CHAT asked when SMARTY last received a payment from me, I gave them the last date and ammount within my transactions and they said I gave the wrong details, my bank does not state what account the payments are for, mine being £10 while group members were £9 made finding that easy, but it wasn't specified when originally asked for.
The chat person/bot did say they were experiencing high demand, but honestly there is room for improvement there.
