Forum Discussion

fuzzy's avatar
fuzzy
SMARTY Teamster
16-02-2023
Solved

How do I upgrade to 60GB for £10 plan? (From 30GB for £10 plan)

I'm currently on 30GB for £10 plan (it resets in 10 days). When I login the dashboard displays an offer to upgrade to 60GB for £10. When I click on the "Upgrade now" button it takes me to a page th...
Chaning plans
  • Chalkychap's avatar
    Chalkychap
    17-02-2023

    I think it goes on to say if you're an eligible existing customer, you need to use their online web chat to upgrade - good luck fuzzy. 

StevenM_1697381's avatar
StevenM_1697381
SMARTY Maverick
05-05-2023

I am on web chat, asking the same thing, I have the 50gb for £10 how can I upgrade to the 60gb for £10.

 

I get this responce from Lavina.

Yes.
 
the base plan of 60 Gb data is 30 GB and rest 30 Gb is promotional offer.
 
If you are on 30 Gb plan then the free data will reflect in addon section next to usage tab.
 
L
If you are on 30 Gb plan then the free data will reflect in addon section which is next to usage tab.*
 
What is it with SMARTY support?
Not just that but I am trying to get help with various other issues that others have had resolved via WEBchat, that are not being resolved.
 
Would also like to know why can I not put my whole group on the £10 for 60gb deal, if any of them leave my group they can get this deal if they create an account. I feel like an idiot for creating a group and seemingly for everyone to be limited to the worst package deals.
MSF's avatar
MSF
SMARTY Guru
05-05-2023

fuzzy StevenM_1697381 MarkWeatherill Chalkychap From past experience (and hoping that things have not recently changed), smarty will give you the offer if you are an existing customer. The thing is that you do need to request it as it is not automatic.

Another point to remember is that, if the sim is part of a group, the 10% discount will no longer apply once in the offer period.

I must say that I requested such an offer and got it and then, a few months later, without a request, Smarty extended the length of the offer. Can't be bad!