Help please I can’t make a call or receive

[Patpear_3026732]

Hi one and all, can anyone please help, I got my new sim, I activated the card, everything is working except I can’t make or receive any calls, if anyone tries to call me it sounds like my phone is ringing, but it’s not, I get a text message saying I have missed a call but I can’t call back, the phone isn’t in airplane mode, the phone is a Doro, any help would be appreciated, thank you all.

[MSF]

@Patpear_3026732 If you just activated the sim, you may need to give it an hour or two to function properly.

Check your account dashboard to see that you sim shows as active and that your have a Smarty plan.

If there are still problems, web chat with Smarty Support team.

[Unitysounduk]

Hi have you checked if your phone can make 4g calls that could be the issue you might need to purchase another phone a 5g one 

Hope this helps