01-21-2023 08:47 AM - last edited on 10-29-2024 02:20 PM by Linsey
So the settings you change it says open '3' but mine says Smarty not 3 ? If I change it and restart phone it goes back to 'smarty' also the APN setting is already correct so will it work abroad am I good to go ?
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02-13-2024 01:42 PM - edited 02-13-2024 01:44 PM
I've got an iPhone device running iOS 17.3, @DavidCr_2353705.
When I'm in the Settings > Mobile Service section, there's an area/section with the title "THREE". Within this section there an setting option "Mobile Data Network" - looking here you see the APN value, which should be "mob.asm.net", if you intend to use mobile data while you're abroad.
Your calls and texts will work, whatever the APN value.
The following forum articles should help:
01-22-2023 04:46 PM
01-22-2023 04:48 PM
If I change the name from smarty to 3 it changes back to smarty after a phone restart, I did chat and send screenshot but to be honest they were useless.
01-24-2023 11:59 AM
I have the same issue. I agree the reply to your question was not the question you asked. I think Smarty as your APN should be OK but I'm not sure.
03-04-2023 08:52 AM
That's Ok. I've been at EU few times and it's worked
06-20-2023 05:17 PM
My new Smarty SIM also shows Smarty as the APN name, not 3.
Can I be cheeky and ask what you've got under APN Type on your mobile please? Apparently it should be blank to work in the EU, but mine says , default,mms,supl
Thanks.
Ivan
01-24-2023 12:15 PM
In your Settings, have you got the Mobile Data as mob.asm.net and mms as three.co.uk ?
If so, all should be well.
Is everything working when you follow the article recommendation? If so, all is well.
01-25-2023 01:07 AM
So it doesn't matter that the name is Smarty? All the other settings are correct already do most phones already have the correct APN and not needed to change anything?
03-02-2023 09:53 PM
I am unable to change the APN settings on my Android phone - it is all greyed out. Mine seems to be locked to Name 3. APN three.co.uk MMSC: mms.um.three.co.uk10021/mmsc
Will I be able to make calls and texts from abroad please?
03-03-2023 08:23 AM
That is what my iphone is showing and it certainly does work when abroad.
You should be fine.
03-03-2023 01:26 PM
Okay @sarahhoare40, SMARTY have an online article saying the APN needs to be changed in order to use mobile data overseas.
The article is at:
https://help.smarty.co.uk/en/articles/2045715-setting-up-your-android-device-to-work-abroad
Sometimes the Wi-Fi must be turned OFF, and Mobile Data turned ON, before you can edit the settings referred to in the above article.
06-24-2023 08:14 AM
Just give a headsup. When you use a smart phone the APN is automatically set by the Provider Sim. I have been trying to set up for the EU on my Mobile dongle, to use you have to change the APN maually to <mob.asm.net> I have changed it so it is always on smarty, I am managed to do this and set it as default. I am pleased to report that it works OK now in the UK and also the EU, I assume thats also anywhere, Hope that helps.
06-24-2023 08:58 AM
Yes, 'mob.asm.net' will indeed work worldwide 👍
06-25-2023 02:30 PM
@MikeHor_1381530 Yep - it's all covered by Smarty here: https://smarty.co.uk/roaming-setup?_gl=1*17poljf*_ga*NjMwMDg4NTg2LjE2ODUxOTcxODc.*_ga_D8LNLN41LX*MTY...
02-13-2024 10:26 AM
Mine is showing the same .. instead of "3" it say "Smarty Internet" ..i hope this is OK for abroad
02-13-2024 12:41 PM
@DavidCr_2353705 I don't think that will make any difference as long as APN is set to mob.asm.net
02-13-2024 01:17 PM
ThNks for your reply .. I had been speaking on chat but to be honest they don't have a clue ..they told me various things to do but it always remained the same ..they said they will escalate my problem and someone will get back to me .. when I first put the sim into the phone back in November went to Spain it said "3" and worked no problem . Now I noticed it has changed to "Smarty Internet" . Am going off again for a month and I really need 100% guarantee it will work abroad
02-13-2024 01:22 PM
@DavidCr_2353705 I have certainly managed EU roaming on a number of occasions without problem.
As for 100% guarantee........I don't think such a beast exists anywhere !!!!
02-13-2024 01:42 PM
As I said I used this same SIM in November in Spain without a problem but the name has since changed from "3" now saying " Smarty Internet" it's this change that I am not happy with ..why suddenly change ..I have tried it in another phone but still saying " Smarty Internet" . I know nothing is 100% when abroad using a phone . I travel a lot always been on O2 with no problem abroad and in Novber on Smarty no problem but then it said "3" ..it's this change of name I want to enquire why has it happened ..thks
02-16-2024 05:42 PM
Don't understand why the APN settings of a SMARTY Mobile SIM card would be labeled as "3", @DavidCr_2353705.
Assuming the SIM card was supplied by SMARTY Mobile, then an APN settings label "Smarty Internet" seems logical.
Either way, whatever the label of the APN settings, a SMARTY Mobile SIM card should have an APN value "mob.asm.net" (in APN settings).
10-28-2024 10:45 PM
I assume you've been to EU now ? I found even if it says smarty it will still work fine.
02-13-2024 01:42 PM - edited 02-13-2024 01:44 PM
I've got an iPhone device running iOS 17.3, @DavidCr_2353705.
When I'm in the Settings > Mobile Service section, there's an area/section with the title "THREE". Within this section there an setting option "Mobile Data Network" - looking here you see the APN value, which should be "mob.asm.net", if you intend to use mobile data while you're abroad.
Your calls and texts will work, whatever the APN value.
The following forum articles should help:
02-13-2024 02:04 PM
Hi, thanks for your reply ..I am using android .. all seems to be ok . Can't understand the "3" has change to " Smarty Internet' . The APN says, mob.asm.net . Thks
02-13-2024 02:28 PM
If the APN says "mob.asm.net", that'll be okay for aboard, @DavidCr_2353705.
My APN says "mob.asm.net", and I've used my handset in Australia and the USA.
02-13-2024 02:37 PM
Regardless if it says "3" or " Smarty Internet" where it says Name ..thks
02-15-2024 02:56 PM
Having been told various things to do, using other mobiles , etc via smarty chat over 2 days and nothing worked have sent for a new SIM .. Don't want to arrive abroad and no communication. Thanks for your help ..
02-15-2024 04:51 PM
@DavidCr_2353705 Do you mean a replacement sim? Not sure how that would help if your current sim is performing normally in the UK.
02-15-2024 04:58 PM
That's what they suggested ..
02-15-2024 07:26 PM
@DavidCr_2353705 Looking at this logically, the sim that you have did work in EU recently.
If you change it, the new replacement should have the same profile as the existing one - bearing in mind that a replacement is usually for one that is lost/stolen/broken.
02-15-2024 08:28 PM
It's to late now but thanks for your input
08-30-2024 11:30 AM
I tried to set my android phone for EU use. When I got to the APN bit at the end it already said SMARTY Internet underneath which it said mob.asm.net I do not recall trying to set it up for EU use before but it looks as if it has been done previously. To the right of the SMARTY Internet words there i s a blue spot surrounded by a blue circle. Does this mean that my phone is set for EU use?
08-30-2024 03:47 PM
@ChrisKe_1693006 If the APN is set to mob.asm.net, that certainly suggests that it is ready for roaming.