Forum Discussion
Allocation of data used
Hi MSF
Thank you for sharing your recent experience regarding your data add-on. I'm sorry to hear you've had difficulty communicating with our webchat team.
The agents are correct in saying that recently our procedure changed, meaning complimentary add-on data is consumed before the original data plan.
I am keen to get this investigated so I kindly ask that you raise a complaint using this link:
https://smarty.co.uk/complaints
We would like to look into this and provide the best possible explanation. We are aware this is a new procedure so any issues that arise are something we would like to investigate so that a resolution can be provided for yourself and future customers who experience this issue.
Again, we apologise for the frustration this has caused but we are eager to change your mind about SMARTY.
We look forward to hearing from you.
- Jodie
JodieC Thanks for your reply. I did already raise a complaint - I've heard nothing back and so will repeat that.
Of course, it's not so much an issue about the data itself - I'm more concerned about how the 'system' is working and whether there is the potential for other errors that may cause more loss to customers.
