Forum Discussion
Allocation of data used
A long time ago I was given a 2Gb data add by Smarty as a 'sorry' for a mess-up.
I generally don't use much data via mobile as I am often in places with wifi; the data add on hardly went down and e...
Unitysounduk Thanks for the suggestion. My reason for preferring written communication is that many of the staff struggle to understand my point and this will be worse in conversation I fear. If I put it in writing, they can at least refer it upwards- hence the Complaint, which hopefully may end up in the UK office.
I understand your point
At least you can prove your case with email
Hope it gets sorted for you
I find the webchat to be hit and miss depending on the customer service person you get
