Upgrade

[SimonFr_2610208]

I was on a promotion contract of 40 to 60 GB and there was and upgrade from 40 to 80 GB so I signed up for it but it is still showing that I am on the 60 GB promotion what should I do?

I signed up over a month ago and have done it twice but still has not changed.

[MSF]

@SimonFr_2610208 You need to web chat with Smarty Support Team as only they can access your account

[JodieC]

Hi @SimonFr_2610208 

Thank you for reaching out to our SMARTY community forum! 

You should have the option to select the Black Friday 80GB plan on the SMARTY app. Once selected, the plan will change at your next renewal date. 

Please reach out to our support team so we can ensure your plan has been added to the account:

https://smarty.co.uk/contact

- Jodie

[SimonFr_2610208]

Hi jodie, thanks for the reply, I have upgraded it twice to 80GB and I bet a message telling me I have read the auto renew and no upgrade. I have contacted smarty webchat and it failed.