05-03-2024 04:42 PM
How do you talk to customer service. This bot is rubbish??
Solved! Go to Solution.
05-03-2024 04:55 PM - edited 05-03-2024 04:55 PM
Unfortunately @JeetenC_2689690, that's not an option SMARTY Mobile provide.
SMARTY help & support is online only.
You can chat online to an advisor from https://smarty.co.uk/contact.
Then scroll down to "Start a conversation" - type "talk to a person" to begin a chat with an adviser.
05-03-2024 04:55 PM - edited 05-03-2024 04:55 PM
Unfortunately @JeetenC_2689690, that's not an option SMARTY Mobile provide.
SMARTY help & support is online only.
You can chat online to an advisor from https://smarty.co.uk/contact.
Then scroll down to "Start a conversation" - type "talk to a person" to begin a chat with an adviser.
05-24-2024 04:06 PM
I don't know what to do
05-03-2024 05:22 PM
@JeetenC_2689690 A network like smarty keeps the prices down by not having to pay for a team of customer service people on phones. Web chat is cheaper and quicker and that reflects in the price you pay.
If a phone line to customer service is important to you, then you willed to go with a more expensive network provider unfortunately.
05-03-2024 05:26 PM
Thanks. Yeah, I had done that but was waiting for ages. Eventually got a response after around an hour! I guess something they need to work on.
05-03-2024 05:33 PM - edited 05-03-2024 05:33 PM
Perhaps with the recent 3G network switch-off, affecting large parts of the Midlands, maybe SMARTY web chat is much busier than 'normal'.
#LessSMARTY, #MoreMalarkey, @JeetenC_2689690.
05-24-2024 04:05 PM
I just don't know what to do
05-24-2024 06:48 PM
That isn’t at all helpful to be honest, posting “I just don’t know what to do”…
As members of this community forum are not, to the best of my knowledge, psychic, you will have to be more effusive about any issue that you want help with.
05-25-2024 10:15 AM
@GarethT_2730825 I often feel the same - particularly when I read a post but the writer has not said what help they were looking for.