12-01-2023 11:17 AM - edited 12-01-2023 11:19 AM
We are aware that a small number of customers may be experiencing issues with our network this morning.
Our engineers are working hard to fix this as soon as possible.
We are sorry if you've been impacted by this, please check back here for updates.
Solved! Go to Solution.
12-02-2023 07:57 AM
Following yesterday’s network issue the majority of services have been fully restored. We are still observing around 1% of calls not placing correctly and our engineers are working to fully fix this. Data services are working normally. We are really sorry for any inconvenience caused.
12-04-2023 04:26 PM
The network issue has been resolved if you are still having issues please speak to our chat team for further assistance https://smarty.co.uk/contact available daily from 8am – 8pm.
12-01-2023 11:27 AM
Network is down in Coventry. Total blackout, no signal at all.
12-01-2023 11:54 AM
Still down in Coventry. Thought I could do calls, but it is actually working through router WiFi, so it's a Wifi Voice call, not an actual Smarty phone signal here at the moment...
12-01-2023 10:33 PM
Just back on here in Scotland.
12-01-2023 11:29 AM
No service in Wallingford, Oxfordshire. Can make calls though.
12-01-2023 11:45 AM
Just came back on.
12-01-2023 11:44 AM
No service at all in Thrapston Northamptonshire
12-01-2023 12:18 PM
No signal in Orpington
12-01-2023 12:31 PM
Still down in Lewes, East Sussex
12-01-2023 12:44 PM
No network in Manchester
12-01-2023 02:12 PM
Been up and down like a whores drawers round my way (Essex). Currently down again, no 4G or 5G, and cannot send SMS messages either.
12-02-2023 02:33 PM
Hahahaha
Same for me. I can make calls but no data.
12-01-2023 02:23 PM
No Service in Newcastle upon Tyne and Northumberland
12-01-2023 02:37 PM
No Network in Brentford, London
12-01-2023 02:49 PM
Nothing for me in Lancashire - its been a nightmare all week!!!
12-01-2023 02:57 PM
Network has been down all day in dewsbury, west Yorkshire wf13
12-01-2023 02:59 PM
Up and down all day in Northampton, Northamptonshire
12-01-2023 03:06 PM
No network in Torfaen S Wales. Phone has been disconnected from network and cannot reconnect. Phone has been restarted and SIM has been tried in another device. Issue was noticed about 14:00 onwards
12-01-2023 07:58 PM
Yes, Taunton, Somerset here and dropped about that time too.
12-01-2023 03:24 PM
My signal has gone on to 3G can’t do anything in Hoyland Barnsley
12-01-2023 03:38 PM
are people network still down? I have no signal at all i am in the west midlands
12-01-2023 03:44 PM
I dont think its a small number, got 3 SIMs and all have no service
12-01-2023 03:46 PM
I’m traveling from Newcastle to Berkshire there has been virtually Zero coverage!
It’s now 15.45hrs what is the update?
12-01-2023 03:54 PM
Over 4 hours and no updates so far? Any news about this please?
12-01-2023 04:00 PM
Yeah severe lack of customer service here - sort it out Smarty! this is NOT effecting 3, only Smarty sims, its not a small number of customers - save the script and give us an ETA on a fix please I NEED MY PHONE!
12-01-2023 04:01 PM
No service near Glasgow
12-01-2023 04:01 PM
Hi no network here since this morning in East London.
Any idea what's causing this? It seems to be affecting different parts of the country.
Relying on wifi calling to make and receive calls.
12-01-2023 04:02 PM
Complete blackout, no service in Birmingham including WiFi Calling which has also failed
12-01-2023 04:04 PM - last edited on 12-01-2023 04:17 PM by YulianK
The following advice was posted by a Smarty employee to a customer on Downdetector; it seems to have since e been removed.
12-01-2023 04:06 PM
If only we could ring him to complain.
12-01-2023 04:09 PM
Still down in Glasgow
12-01-2023 04:49 PM
No signal all day, now 16.48pm and still issues not fixed. I am a carer for someone, we cannot contact each other. This needs sorting....quickly.
12-01-2023 05:28 PM - edited 12-01-2023 05:29 PM
Intermittent data and phone signal this morning.
Since 15:00... nothing at all.
Any chance of an update ??
12-01-2023 05:32 PM
Network checker says no problem in my area, completely wrong, no service since 15:00
12-01-2023 05:30 PM
No service in East London AT ALL since 3:30 pm. Any updates?
12-01-2023 05:35 PM
Is the status checker of any use in the slightest? Surely, an update to the status page with confirming issues is over due?
12-01-2023 05:43 PM
My connection has just started working, carried out a speed test and it is running not too bad.
12-01-2023 08:55 PM
My service returned around 8pm in the West Country but Wi-Fi calling isn't working yet.
12-01-2023 09:06 PM
I live in the West Country and service regained around 8pm or so. WiFi calling isn't working, however.
12-01-2023 03:53 PM