I have been having this with one number I ring ever since moving to Smarty, but, I had actually in my head laid the blame on the side of the person I was calling; simply because it's never happened with any other call. Hadn't seen this thread previo...
Payment here was taken 2 mins after last chat with support, followed by confirm of renewal. All services always were and still seem to be working. Seems to be some sort of Feb '24 leap-effect
Just finished a ‘chat’ with customer service. They are aware but aside from that they currently have no information or solution. They’ve undertaken to reply back to my ‘chat’ when they do know
