[Network Issue] Service Update

[YulianK]

We are aware of an issue with our network and our engineers are working to fix this as quickly as possible.

This issue could affect data, calls and text services.

We are sorry if you've been impacted by this, please check back here for updates.

[DelDeeSmartE · Accepted solution]

Good morning, all services should now be fully restored. Please accept our sincere apologies for any inconvenience and if you are still experiencing any problems, reach out to our customer support team. Thank you for your patience.

[AntonB]

I've got data on my phone, but for some reason I can't get an internet connection to my laptop through tethering today. I'd think that this is a separate issue, but could it be related after all?

[DelDeeSmartE]

Hi Anton, it could be related as data sessions have dropped for some customers. We will update as soon as we have an ETA for this issue to be fixed. Apologies for any inconvenience. 

[Snargaroof]

Tethering also broken for me, though data has been restored and works fine on phone .

[sceptre0]

I've had no data, and patchy voice signal since 3:20pm in RH19 4JU along the M25 to Maidstone ME15.

Is there an estimated time to resolve the issues?

[DelDeeSmartE]

Hi -  our engineers are still working to fully restore all services. we will add the latest updates as and when we have them - sorry for the inconvenience. 

[JoeLivs_1440443]

Couldn't purchase my train ticket online or via Google pay. Had to walk back to work to get WiFi to buy a ticket. Honestly so inconvenient and additional expense

[Sharmil_1830631]

Still no mobile data on my phone. Any updates?

[DelDeeSmartE]

UPDATE

Following an issue with our network earlier for a number of customers, services are gradually recovering. We apologise for the inconvenience. 

[DelDeeSmartE · Accepted solution]

Good morning, all services should now be fully restored. Please accept our sincere apologies for any inconvenience and if you are still experiencing any problems, reach out to our customer support team. Thank you for your patience.

[ChunLam_1900828]

My network service is still down.

[Danielle22]

Can you tell me if issues around Glasgow and Largs in Scotland are being resolved? 

[Rimbox]

They aren't all available. My wife cannot make or receive calls, texts and data wldo work. Says "Mobile network not available for voice calls"

My phone worked fine for everything throughout 

[Anthony_2087532]

I can't call mobiles but can landlines. It would appear that you still have a network problem

[ClaireBa_409550]

Still unable to make calls.

[Veng]

Still saying Mobile network is unavailable on every phone in place the SIM card into after only signing up and working for 3 days on my wife's phone in the BB18 area. 

[ClaudiaO_206853]

Still having intermittent issues here, and I cannot access my voicemail on 4g. I've tried chatting on the Smarty App but it just crashes instead. The Three network says it is still having issues today. 

[KimWats_2310707]

My phone not making or receiving calls 12th Feb.  I have missed an important hospital appointment call. I can't even let them know my phone is not working 😕 

[MSF]

@KimWats_2310707 Take a look at Network Service checker page.

[Krzyszt_2279389]

 I have had a very weak signal for several days south east London Lewisham And my wife has already changed the operator   

[ChunLam_1900828]

My network service is still down, nd the customer service hasn't replied me anything about it yet.

[Linsey · Accepted solution]

Some customers may still be experiencing intermittent issues with our network. Our engineers are working hard to fix it and we apologise sincerely for the inconvenience this is causing

[ChunLam_1900828]

May I know an estimate time needed for fixing the network?

[NW]

I am in NW4 2JT. Hotspot doesn't work. Neither does Mobile Data. Phone does work.

[Danielle22]

My hotspots gone as wel, no phone signal or data around Scotland 

[ChrisSc_2229817]

Seems to be lots of problems recently, 

Internet gets lost and slow signals etc

[Krzyszt_2279389]

 My wife has already changed her operator south east London Very weak signal. 

[NW]

I am in NW4 2JT. Hotspot doesn't work. Neither does Mobile Data. Telephone does work.

[Mathieu_1500023]

My data roaming in Republic of Ireland I have a Dpd authentication issue 

[Mathieu_1500023]

No roaming in Republic of Ireland I have a DPD authentication issue

[ChrisHu_2422835]

My network has complete crashed, I can make calls but can’t text and no data. My hotspot has completely disappeared. Not great, I’ve got train tickets and concert tickets I need access to!

[Blashqa]

LU2 not have any cover. I'm not able to use a phone outside my home where I work on WiFi. Are you planning to compensate that to your customers? 

[ChrisHu_2422835]

My data disappeared at about 12pm

[TiborDo_2172384]

I don’t have internet at all, I’m not getting SMS , I’m not sure about the phone call tho

[TiborDo_2172384]

I can’t receive phone calls either 

[OnkarSi_2525823]

Sir i am facing signal lose issue in my town please help to solve my problem ...

[MonsterMonster]

I lost all Smarty connectivity yesterday in Lincoln at about 4:30pm. Traveled to Aylesbury 150miles and network came back at 8pm. Today at about 12:30pm lost complete network connection, came back after 1 hour but no data (in Aylesbury). 

[Mathieu_1500023]

No roaming data in republic Ireland as well since 12pm any compensation planned? 

[FridaRa_1351608]

Still No Phone signal or data on my Phone! Hope it comes back asap as I’m due to travel and will net phone data! 

[ChunLam_1900828]

Same