Adult content blocked on mobile data...

[Towser]

... But comes through on WiFi. Adult content filter is set to off in the app, and when I authorise the £1 payment to verify I'm over 18, the app gives a failed  transaction message yet my bank notifies me it's gone through?

Any ideas? I've cleared the cache in the app and re-booted the phone. 

[SimonShuttler]

Yes I have had exactly the same problem. I tried it 4 times thinking it hadn’t gone through but 4 x £1 deductions have been taken out of my bank account. I did wonder whether it might be an issue cos my bank card isn’t a credit card. And the screen before says it needs to be a credit card to confirm I’m over 18. But if that’s the case, then why was the money taken out in the 1st place? 

[WelshPaul · Accepted solution]

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@SimonShuttler wrote:

I did wonder whether it might be an issue cos my bank card isn’t a credit card. And the screen before says it needs to be a credit card to confirm I’m over 18.

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You've answered your own query. However, it goes on to say the following:

If you don't a credit card, don't worry. Please get in touch with us via web chat where we'll just need to confirm you're over 18 through receipt of valid photo ID such as a Passport or Driving Licence.

[GrahamP_1030224]

Why have you taken adult content off when It was on 

[MSF]

@GrahamP_1030224  This is a Community Forum. Nobody here has altered anything on your account as we are not all Smarty employees. You will need to web chat with the Support Team so that they can take a look at your account for you.

[xopher]

I pay for my plan in cash at a Paypoint. I tried to set up card payment. My bank authorised  £10 payment to smarty.co.uk. SMARTY said that the payment method had not been set up and told me to contact my bank. SMARTY customer services FAIL, (again)

[WelshPaul]

Just because you have a pending transaction on your bank/card statement @xopher doesn't mean the transaction was successful. You will probably find that the pending transaction will vanish from your bank/card statement within the next few days and any hold on said payment released.

[xopher]

The pending transaction did not appear on my bank statement and I was not charged. My complaint is that SMARTY would not deal with my enquiry, although they requested authorisation for payment. Instead they fobbed me off by telling me to contact my bank even though the problem is with SMARTY. 

[WelshPaul]

Then your bank didn't authorise any payment and SMARTY is correct when they request you speak to your bank. Out of interest, what bank/card did you try to use to make said payment?

[LukeFran_667741]

Hi