โ09-12-2022 05:05 PM
Solved! Go to Solution.
โ10-12-2022 11:50 AM
Hey @davidch_1653515
If you have voicemail set up but now want it deactivated, get in touch with us via web chat so that we can arrange for this to happen. Our team on web chat are available from 8am-8pm 7 days a week.
Hope this helps!๐
โ10-12-2022 11:50 AM
Hey @davidch_1653515
If you have voicemail set up but now want it deactivated, get in touch with us via web chat so that we can arrange for this to happen. Our team on web chat are available from 8am-8pm 7 days a week.
Hope this helps!๐
โ10-12-2022 09:08 PM
So theirs no way 'i' can turn mine off if I dont want it on, that's weird...
โ06-04-2023 02:16 PM
I'm a new user, totally agree, set my voicemail up as couldn't find a way to disable it, thought that would have an option, but no, I didn't want to record a welcome message either, again no option, not happy, I want control over my voice mail not smarty
โ06-04-2023 02:37 PM
Hi you cant switch off you need smarty to do it very inconvenient need chat
โ27-07-2023 09:50 PM
In fact it's "wrong" !
โ09-04-2023 09:44 AM
So turning this option off, only turns it off in the UK and will remain active while roaming..
This is how phone voicemail gets hacked... Off should mean OFF
โ09-04-2023 12:57 PM
I use a PIN to protect my voicemail @Help_If_I_Can.
Are you saying that if I asked SMARTY is disable my voicemail, anyone who knows my mobile number can call +447782 333 123 and access my TURNED OFF voicemail?
Do you know if a SMARTY voicemail box is reset when TURNED OFF, i.e. all voice messages are deleted?
โ09-04-2023 03:22 PM - edited โ09-04-2023 03:22 PM
Hi, ive only just activated my SIM this morning and like Three, you have to call / get in touch for the voicemail to be de-activated.
I have used the Chat app on my account and have now had the voice mail turned off.. originally i used the chat bot, but that said it would only deactivate the voicemail in the UK while remaining on when roaming.
This has now been updated to being off permanently everywhere... but had to chat to a live person..
The hack was back when reporters where accessing mail using the landline option to dial into your voicemail. If a pin hadn't been setup, the default in most cases was 0000
Not much of a hack, but simply because a pin hadn't been setup.
If you have a pin, it should be safe, but personally, if im not there to answer, send me a WhatsApp, email or text..
โ23-07-2023 10:31 AM - edited โ23-07-2023 10:31 AM
Exactly @Chalkychap
I have always used a PIN to protect my voicemail, always changing it from the default setting set by mobile networks.
If, like me, you are of a age where you remember the adverts from the โCommercial Unionโ insurance company, whose strap line was โWe wonโt make a drama out of a crisisโ, you could be forgiven for thinking some people create drama ๐ง๐
โ24-11-2023 08:17 AM
It won't accept pin number for setting up voicemail
โ06-04-2023 03:20 PM
Once SMARTY turn off your Voicemail their end, one can enable or disable it via their handset by using the call divert menu at will.
โ21-05-2023 03:08 PM
Just had to go through chat for myself & grandson to do this which is a joke (although it was quickly done (I hope) once I was eventually offered the option of actually speaking to a human being).
I believe it's the same for most if not all providers theses days (don't think you can turn off full stop on SKY, but could be wrong as may now have changed). Anyway the reason it's this way is quite plain & simple, it's to get money out of folk who are on PAYG or landline and who get charged just for a call being connected (even if you immediately hang up it's too late), and in the opinion of myself & anyone else not profiting from this should be made illegal.
If you want voicemail you should have the option of activating it yourself via your handset as in the good old days, but honestly, why lay out hard earned cash on mobile phones & tariffs if you're going to use voicemail, just set it up on a cheaper more reliable landline which allows remote access from any other phone (both landlines & a borrowed mobile if available & really needed).
As another post stated, if I don't answer it's because I can't or don't wish to, so send me a text & I'll get back to you when I can, if I wish to. Or try me on WhatsApp or some other online service that's often better reception quality than mobile reception (particularly Smarty). I'm informed by the coverage checker that I have a very good to excellent signal at home for Smarty, yet if I'm lucky enough to have a network connection my calls often cut out after approx 1 minute due to loss of signal.
I don't believe the issue is my Samsung Note 4 despite it's age but will be borrowing a much more recent handset to test for a few days to be certain, if it's the same then I'm afraid it's bye bye Smarty after only 2 months for both myself & grandson, sister already ditched them after 3 months due to same issue on brand new high end smartphone!!!
โ21-05-2023 04:46 PM
@Shamus Possible workaround? Change your greeting message on voicemail to let people know that you don't check it and they should send you a text or WhatsApp if you don't answer.
I realise it's not perfect, but may be more convenient in the long term if it's hard to turn off voicemail.
โ27-05-2023 01:08 PM
Not a bad option but I went thru the chat box. Requested some personal details as security. Once confirmed my voicemail was deactivated. Took all of 3, 4 minutes.
โ27-05-2023 02:40 PM
@Jacqueli_236591 Glad it worked for you!
โ21-07-2023 08:04 PM
Why can't send SMS to disabled voicemail off by SMS eg: To switch your Voicemail off, text UIT to 1233. (please note this isn't smarty as it example from lebara) should be the same way feature for smarty?
โ22-07-2023 09:14 AM
@PhilipS_1801472 That's a question that you would need to address to Smarty. Currently, Smarty give the following information: https://community.smarty.co.uk/t5/faq/want-to-deactivate-your-voicemail/ta-p/7915
โ27-07-2023 09:46 PM
Point is you shouldn't need to go through this palaver. There should be an option to change it for yourself on your dashboard.
โ27-07-2023 09:43 PM
I don't want voicemail on my phone at all but have to wait till working hours to contact them, so it seems. I was called today by a friend, it rang once, then went to voicemail , which I've always had disabled on other networks, and didn't know was "on" on my new smarty sim! I agree that changing the message is a good idea if you can't turn it off, but you don't even have an option to do either. I HATE this money grabbing feature of mobile companies!
โ28-07-2023 10:04 AM
@MJD_2172590 How is this 'money grabbing'? Surely, it costs nothing for the caller to leave the message and it costs you nothing to access it or to make a return call.
The topic is well covered in FAQ's: https://community.smarty.co.uk/t5/faq/want-to-deactivate-your-voicemail/ta-p/7915
โ21-05-2023 03:10 PM
P.S. Sorry for the previous comment turning into an essay, but Smarty has left me ranting several times since I mistakenly believed their coverage checker & joined them๐๐
โ08-02-2024 10:19 AM
Want to turn off my voicemail
โ08-02-2024 11:24 AM
@ShazadA_1525100 Then best to follow the advice given in the Accepted Solution at the top of this thread.
โ29-03-2024 11:24 AM
โ14-05-2024 05:31 PM
Test
โ15-05-2024 02:19 PM
@TomKNRead Test of what?
โ15-05-2024 04:04 PM
Nothing, I was testing, as I could not verify my email address to post to the community, looks like it's been manually verified by Smarty support.
โ15-05-2024 08:18 PM
Out of interest, why do fine people want to turn off voicemail ? What is the benefit of doing so ?