Forum Discussion
How do you turn off voice mail
Hey davidch_1653515
If you have voicemail set up but now want it deactivated, get in touch with us via web chat so that we can arrange for this to happen. Our team on web chat are available from 8am-8pm 7 days a week.
Hope this helps!😁
Just had to go through chat for myself & grandson to do this which is a joke (although it was quickly done (I hope) once I was eventually offered the option of actually speaking to a human being).
I believe it's the same for most if not all providers theses days (don't think you can turn off full stop on SKY, but could be wrong as may now have changed). Anyway the reason it's this way is quite plain & simple, it's to get money out of folk who are on PAYG or landline and who get charged just for a call being connected (even if you immediately hang up it's too late), and in the opinion of myself & anyone else not profiting from this should be made illegal.
If you want voicemail you should have the option of activating it yourself via your handset as in the good old days, but honestly, why lay out hard earned cash on mobile phones & tariffs if you're going to use voicemail, just set it up on a cheaper more reliable landline which allows remote access from any other phone (both landlines & a borrowed mobile if available & really needed).
As another post stated, if I don't answer it's because I can't or don't wish to, so send me a text & I'll get back to you when I can, if I wish to. Or try me on WhatsApp or some other online service that's often better reception quality than mobile reception (particularly Smarty). I'm informed by the coverage checker that I have a very good to excellent signal at home for Smarty, yet if I'm lucky enough to have a network connection my calls often cut out after approx 1 minute due to loss of signal.
I don't believe the issue is my Samsung Note 4 despite it's age but will be borrowing a much more recent handset to test for a few days to be certain, if it's the same then I'm afraid it's bye bye Smarty after only 2 months for both myself & grandson, sister already ditched them after 3 months due to same issue on brand new high end smartphone!!!
Shamus Possible workaround? Change your greeting message on voicemail to let people know that you don't check it and they should send you a text or WhatsApp if you don't answer.
I realise it's not perfect, but may be more convenient in the long term if it's hard to turn off voicemail.
I don't want voicemail on my phone at all but have to wait till working hours to contact them, so it seems. I was called today by a friend, it rang once, then went to voicemail , which I've always had disabled on other networks, and didn't know was "on" on my new smarty sim! I agree that changing the message is a good idea if you can't turn it off, but you don't even have an option to do either. I HATE this money grabbing feature of mobile companies!
MJD_2172590 How is this 'money grabbing'? Surely, it costs nothing for the caller to leave the message and it costs you nothing to access it or to make a return call.
The topic is well covered in FAQ's: https://community.smarty.co.uk/t5/faq/want-to-deactivate-your-voicemail/ta-p/7915
Not a bad option but I went thru the chat box. Requested some personal details as security. Once confirmed my voicemail was deactivated. Took all of 3, 4 minutes.
Point is you shouldn't need to go through this palaver. There should be an option to change it for yourself on your dashboard.
Jacqueli_236591 Glad it worked for you!
Why can't send SMS to disabled voicemail off by SMS eg: To switch your Voicemail off, text UIT to 1233. (please note this isn't smarty as it example from lebara) should be the same way feature for smarty?
