Forum Discussion
Lost Phone issue
Hi,
My daughter has a SMARTY phone and we have the EMEI number for it. She lost it today and we want to get SMARTY to block it but she doesnt know her SMARTY password. How can we contact someone to get this done?
Marcus
MarcusF_3021028 Good advice from GordonK_4213188 . Your daughter will need to be able to pass security with Smarty Support.
However, if she goes to Smarty home page, then when she tried to log in, she can tick 'forgot password' to get it reset.
The main thing is that if she orders a replacement sim, the old one will be blocked:
https://help.smarty.co.uk/en/articles/1215834-how-to-replace-your-smarty-sim
As far as blocking the actual phone is concerned, please see:
4 Replies
We havent done this yet as the above worked - but thanks!
MarcusF_3021028 Good advice from GordonK_4213188 . Your daughter will need to be able to pass security with Smarty Support.
However, if she goes to Smarty home page, then when she tried to log in, she can tick 'forgot password' to get it reset.
The main thing is that if she orders a replacement sim, the old one will be blocked:
https://help.smarty.co.uk/en/articles/1215834-how-to-replace-your-smarty-sim
As far as blocking the actual phone is concerned, please see:
Brilliant - thanks she has followed this and they have suspended the service and are sending her a new sim in the post that she can use to activate it again with a new phone. Much appreciated!
When you log into the Smarty home page online and scroll down to the bottom there is a link saying "Contact Us" If you click on it it takes you to the Contact Us page Scroll down and where it says "How To Get More Help" there is a button labelled "Start a web chat" Click on this and between 8AM and 8PM it will allow you to initiate a web chat with a Smarty customer support agent.
The one time I have used it I got through quickly though it will vary depending on how busy the agents are.
