Forum Discussion
[Network Issue] Service Update - Resolved
So I've noticed every now & then I can't receive calls, or make them. There is no dial tone & after a few mins it just cuts off.
I've tried pinpointing the issue & I'm left clueless.
The only solution to fix the issue is to restart my phone.
I've tried turning data on & off.
Using the sim 2 tray.
Toggling mobile data on/off.
Turning WiFi calling on/off.
Trying different apn, nothing works.
Mobile data always active.
Literally at a loss.
This doesn't happen
I wish I can provide a solution but facing the same problem here.
I purchased a Smarty SIM 3 years ago using Fairphone 4, not a problem at all. Switch the same card to Fairphone 5, running smooth most of the time despite frequent internet drop off or loss connection.
Bought another SIM in July to for the old Fairphone, 4G/5G internet works,also frequent internet drop off and loss connection. But from day one this card is not able to make any phone calls. I just contacted their Customer Services, 3 different people replied asking for 3 different sets of questions, this last one is asking me to check Volte, which I assume it's 4G Calling, which is always on. They are asking me for my phone's IMEI, I am reluctant cause it's too close to home. I might cancel and switch to a "Proper" company.
You are reluctant to give the IMEI because it's 'too close to home'? What makes you think the IMEI is somehow more sensitive than your phone number, name, date of birth, etc, which you would have needed to confirm to them at the start of your chat?
Most likely your Fairphone is not compatible with Smarty's VoLTE (note that being compatible with VoLTE, and being compatible with Smarty's VoLTE specifically, are two different things). They are presumably asking you for the IMEI so they can check if that is indeed the case.
