Forum Discussion
[Network Issue] Service Update - Resolved
So I've noticed every now & then I can't receive calls, or make them. There is no dial tone & after a few mins it just cuts off.
I've tried pinpointing the issue & I'm left clueless.
The only solution to fix the issue is to restart my phone.
I've tried turning data on & off.
Using the sim 2 tray.
Toggling mobile data on/off.
Turning WiFi calling on/off.
Trying different apn, nothing works.
Mobile data always active.
Literally at a loss.
This doesn't happen
From the SMARTY Network Status Checker - We are aware of an ongoing issue affecting a small percentage of voice services and are working hard to fix it. Data services are unaffected. Please accept our apologies for any inconvenience caused. https://smarty.co.uk/network-status-checker?srsltid=AfmBOoqpyk3HGh-B-xlepg09qHadYtqHNs5IjRRW4VcX11_t1JezQSVi
Same here guys, It is ridiculous, no calls in or out at all, the phone shows 4 bar signal, wi-fi, and messages are ok, I checked for any information regarding maintenance or breakdowns and I didn't find anything. Does anyone have any updates on what is going on?
same here, two iphones using sim in the household and neither of us can make or receive calls since lunchtime. Smarty App not working. Does anyone have any news? We will be going back to O2 at this rateš«£
My Mrs and I are having the same issue from about 12 midday onwards
Me, my mum and my partner are currently having this issue and nothing seems to work
Same has happened to me today Bates are connection is fine but I cannot make all the seed calls whatsoever no dial tone no nothing I had tried disconnect my mobile data I have manually reconnected to the network I have reset my APN nothing is working
happened to me today too.... trying everything but can't make or receive calls....!!!
This problem just started for me. Samsung S8 worked with Smarty for years.
No dialling tone when calling out, and people on other networks get no dialling tone when calling me. Why would it affect people on other networks? Must be a problem with the Smarty network. There's no other explanation. Dashboard says everything is up and running fine and area checker says network is "excellent".
I wish I can provide a solution but facing the same problem here.
I purchased a Smarty SIM 3 years ago using Fairphone 4, not a problem at all. Switch the same card to Fairphone 5, running smooth most of the time despite frequent internet drop off or loss connection.
Bought another SIM in July to for the old Fairphone, 4G/5G internet works,also frequent internet drop off and loss connection. But from day one this card is not able to make any phone calls. I just contacted their Customer Services, 3 different people replied asking for 3 different sets of questions, this last one is asking me to check Volte, which I assume it's 4G Calling, which is always on. They are asking me for my phone's IMEI, I am reluctant cause it's too close to home. I might cancel and switch to a "Proper" company.You are reluctant to give the IMEI because it's 'too close to home'? What makes you think the IMEI is somehow more sensitive than your phone number, name, date of birth, etc, which you would have needed to confirm to them at the start of your chat?
Most likely your Fairphone is not compatible with Smarty's VoLTE (note that being compatible with VoLTE, and being compatible with Smarty's VoLTE specifically, are two different things). They are presumably asking you for the IMEI so they can check if that is indeed the case.
Having the same issue. I have a Fairphone and tried 3 smarty Sims now and all do the same as rest of thread. I have tried EE and Vodafone Sims in the same phone and they work fine. Appear to be a smarty specific issue. I'm giving up and going back to EE.
Trav_3043429 Don't know which model you have, but certainly the Fairphone 3 is not compatible - please see this article: https://help.smarty.co.uk/en/articles/8985136-checking-if-your-device-is-4g-volte-compatible.
Have you tried those other sims since 3G was turned off?
I'm having the same issue, and have reset my SIM and APN multiple times. reset my phone.
If you are struggling with Smarty phone calling try typing *#*#86583#*#* in your dialer screen. Then go to network settings and enable VoLTE for your simcard.
