Forum Discussion

YulianK's avatar
YulianK
SMARTY Community Manager
23-01-2025

[Network Issue] Service Update - Resolved

[UPDATE] Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. We continue to monitor and review all services throughout today to ensure full...
Network
Brooker88's avatar
Brooker88
SMARTY Maverick
31-03-2023

So I've noticed every now & then I can't receive calls, or make them. There is no dial tone & after a few mins it just cuts off.

 

I've tried pinpointing the issue & I'm left clueless.

 

The only solution to fix the issue is to restart my phone.

 

I've tried turning data on & off. 

 

Using the sim 2 tray.

 

Toggling mobile data on/off. 

 

Turning WiFi calling on/off.

Trying different apn, nothing works.

 

Mobile data always active.

 

Literally at a loss. 

 

This doesn't happen 

 

 

Quintan_Q's avatar
Quintan_Q
SMARTY Pioneer
23-01-2025

Same has happened to me today Bates are connection is fine but I cannot make all the seed calls whatsoever no dial tone no nothing I had tried disconnect my mobile data I have manually reconnected to the network I have reset my APN nothing is working

  • ErinSha_2688988's avatar
    ErinSha_2688988
    SMARTY Enquirer
    23-01-2025

    happened to me today too.... trying everything but can't make or receive calls....!!!