Hi All,So, tonight I went to log in to this Community site and, because I am not currently a SMARTY customer, I was asked to input a verification code to confirm my email/password. This is not new as every so often I have to do it but the phone numbe...
So, I keep getting a messsage, when trying to add an image in a reply to a post, that I am not allowed 樂I had this when I 1st joined the Community (many, many years ago) but was then able to, and now again it's being restricted Why?? Anyone know wh...
Hi all!So a few months ago I moved over to iD Mobile.I did this because I couldn't make/receive calls from SMARTY after they switched off their 3G network and didn't support my phone on their 4G/VoLTE network and iD Mobile did (according to both of t...
There are a LOT of customers posting in the Community that are having problems making/receiving calls on their device even though it has the 'capablility' of connecting to VoLTE/4G Calling and WiFi Calling.Even if your device is on the SMARTY 'Approv...
Hi all I, like many others, have been unable to make or receive calls since earler this week or possibly longer.Looking in my phone I have found these details for the 'SIM card status' and I don't know what this suggests.Mobile network state - Disco...
Hi @RayWang_3086018 Are you saying you can't make/recieve any calls? Can you still text and use your data?What phone do you have?Even though your handset says you have '4G' connection this only means that it has the ability to use the '4th Generation...
Hi @RonGrif_1693239 SMARTY does not support short codes.This includes donations, competitions, replies etc... So if the number you are trying to donate to uses a short code then it won't work.x x x
Hi @Poultry-Craig The are only 2 ways to talk to SMARTY customer services and that is to either use the on-line chat https://smarty.co.uk/contact /click on the 'open messenger' icon in the bottom right hand corner of the smarty.co.uk home screen (...
Hi @PabloBa_2873203 As @SmartyTrousers has mentioned, you need to have VoLTE turned on so that your phone can connect to the 4G network. VoLTE is necessary to be able to connect to all networks.For your device you can check using these steps....Enabl...
Hi @Patpear_3026732 Even though your phone shows '4G' as the preferred network this doesn't mean that you can connect to it.4G is just the name used in phones as a label for the 4th generation network but the actual technology being used is VoLTE (Vo...
