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Michael_T · ‎06-12-2022

Any plans for Visual Voicemail for SMARTY and any other networks that use the 3 network infrastructure? Voicemail is quite 1990s in that it delivers a text with a just a phone number, so you have to dial voicemail in order to identify who the caller actually is? Most of the other networks in the UK now offer this feature (or hybrid notification by icon and caller info). 3 network in Hong Kong have visual voicemail, so why doesn’t the UK have this feature?

LouisK · ‎07-12-2022

Hi @Michael_T

Thank you for being one of our first customers to join our community!

Sadly, at this stage, we do not have any plans to introduce Visual Voicemail, although if we choose to implement this in the future we will be sure to let you know!

Best wishes,

LouisK

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MSF · ‎28-01-2024

@SarahW I do understand your disappointment in such circumstances.

However, it's not like Smarty ever advertised that this service was available, to be fair.

This may be a cost issue - I'm not sure. If it is, then it's important to realise that this company is pitched at customers who want a no-frills, no long contracts, reasonably priced service.

Michael_T · ‎07-12-2022

Thank you for feeding back on this matter Louis. I am disappointed to hear that you have no plans to introduce this, given the 3 infrastructure in other countries does have this feature, and many competing UK networks also have it. I’ve seen many posts from people on 3 network (and MVNOs running on it) who are equally disappointed with the lower spec voicemail service on offer…so, perhaps something for future consideration to bring the standard up to other networks?