Visual Voicemail

[Michael_T]

Any plans for Visual Voicemail for SMARTY and any other networks that use the 3 network infrastructure?  Voicemail is quite 1990s in that it delivers a text with a just a phone number, so you have to dial voicemail in order to identify who the caller actually is? Most of the other networks in the UK now offer this feature (or hybrid notification by icon and caller info).  3 network in Hong Kong have visual voicemail, so why doesn’t the UK have this feature?

[DaemonB_2706859]

Sorry, thought this was the Smarty Lab forum for new smarty content ideas. Visual voicemail is something I suggest is reconsidered. 

[SarahW]

Without this there is also no way to retrieve deleted voicemails, as unlike other providers there is not an option to listen to recently deleted when you dial voicemail.

This might not seem that important but trust me it becomes a lot more so when someone dies and there is no way to retrieve their last message. 

I’ve gone round and round with the terrible customer service about this as they keep telling me to check the visual voicemail, which isn’t even a service they offer. 

[MSF]

@SarahW  I do understand your disappointment in such circumstances.

However, it's not like Smarty ever advertised that this service was available, to be fair.

This may be a cost issue - I'm not sure. If it is, then it's important to realise that this company is pitched at customers who want a no-frills, no long contracts, reasonably priced service.

[Michael_T]

Thank you for feeding back on this matter Louis.  I am disappointed to hear that you have no plans to introduce this, given the 3 infrastructure in other countries does have this feature, and many competing UK networks also have it.  I’ve seen many posts from people on 3 network (and MVNOs running on it) who are equally disappointed with the lower spec voicemail service on offer…so, perhaps something for future consideration to bring the standard up to other networks?