SIM card not connected ring whilst in France and I have changed the apn. Very frustrating

[MSF]

@AliceFin_432121 Is there any chance that you were somewhere remote with no signal?

Can you check the sim in another phone?

[MSF]

@AliceFin_432121 Forgot to say......have you tried manually selecting one of the networks that show, rather than letting the phone auto-select?

[AliceFin_432121]

Thank you for your help. I tried information I received directly from Smarty but it did not work but your suggestion to put in a phone did the trick. I then inserted card back in wifi router and we now have wifi abroad !  Thank you.  

[MSF]

@AliceFin_432121   Good news!

[Matthew_1262773]

Do you have to change the APN back once you return to the UK?

[JJP2]

No, you can leave it as “mob.asm.net” in the UK and your phone will work fine

[Matthew_1262773]

Thank you 😊 much appreciated 

[MSF]

@Matthew_1262773  Just to confirm what @JJP2 says - no, you do not need to do anything when you return and also you will not need to do anything if you Roma in the future with the same phone. It's a one-off process.

[Matthew_1262773]

Ah that’s good to know thanks for the reply, much appreciated 👍🏼👍🏼