Signal issues

[MartinRu_648885]

Its December 2024 and I see there are a number of posts about smarty signal issues. I'm located in the Southport area and I also am having the same problem with drop outs, very slow data speeds (sometimes between 5 and 12mps), compared to 80 plus MPs previously in the home. I also struggle to make phone calls that often fail or I don't receive calls from family and friends. To compound this a large signal mast transmitter has been taken down in Marshside about two or three weeks ago but don't know if this is part of the problem.
The only thing I can find out is that there is an issue in the area and smarty is working on it, however this has not changed for a few weeks now.
My issue is this, if there is an issue,  Smarty should give more detail such as the Area it is causing the problem what the actual issue is (in lay-mans terms)  but more importantly updates as how long this is going to take or at what point you are up to in resolving the issue and certainly if the mast that I mentioned is going to have an effect. 
Come on Smarty surely your customers deserve this information at least. Its easy to forget how frustrating it is for those who are trying access the internet or make calls family and friends. This isn't good PR.

[cnw_1336216]

This will be down to the Marshside mast being removed at the landlord's request, putting pressure on other nearby masts. It has affected Three (Smarty's parent network) and EE. Getting permission to build a new mast is a slow, difficult process and is often refused due to local objections, so it may be many months before normal service is resumed.

While 5-12Mbps is slower than the speeds you're used to it isn't bad for mobile internet and should be able to manage most things without problem.

Do you have WiFi at home, to use WiFi Calling? That will solve the issue with phone calls.