Forum Discussion
Re: [Announcement] BIG NEWS: You can now text shortcodes! 🎉
Hi, I need to send a text message to my bank to authorise a payment. They use a short code number and my texts are failing. Does Smarty support short code text numbers?
Thanks
18 Replies
- Harry_2659500SMARTY Enquirer19-07-2024
Ironic twist, the credit card I use to pay for Smarty requires these short codes. It is now declining all transactions until I reply to the short code, so Smarty's own policy means Smarty cannot be paid.
This needs to be changed, it's ridiculous.
- MSFSMARTY Guru20-07-2024
Harry_2659500 This point has been raised frequently over a long period but for whatever reason, Smarty have not actioned it yet.
- MichaelF_725915SMARTY Pioneer27-09-2024
A mass exodus of customers will be the only thing that sorts this. It appears to have been a complaint for well over TWO YEARS, and as Three have no short code restrictions, there should be NO REASON for it not to operate here. It's ridiculous.
- Harry_2659500SMARTY Enquirer19-07-2024
Yep, this has happened to me too. I have a virgin credit card and it's now declining all my transactions because I can't reply to the security text confirming that the transaction is valid.
Virgin doesn't seem to have an alternative, and neither does Smarty, so one of them is going.
I get that there are costs with short code messages but my phone already warns me of that automatically. I'm not a child, I expect my phone company to allow me to send a text message if I want to. I will be leaving Smarty as soon as possible. I'm currently stuck overseas without my preferred credit card available.
- ChrisMSMARTY Maverick15-04-2024
Just to add to this old thread...
I've just had a text from Barclaycard (from a 5 digit short code) for a security check asking me to reply with 'Y' if I recognised the last 3 transactions. I hadn't realised it wouldn't send and the transaction was then declined. Bit annoying.