Forum Discussion
Re: [Announcement] BIG NEWS: You can now text shortcodes! 🎉
Hi, I need to send a text message to my bank to authorise a payment. They use a short code number and my texts are failing. Does Smarty support short code text numbers?
Thanks
18 Replies
Ironic twist, the credit card I use to pay for Smarty requires these short codes. It is now declining all transactions until I reply to the short code, so Smarty's own policy means Smarty cannot be paid.
This needs to be changed, it's ridiculous.
Harry_2659500 This point has been raised frequently over a long period but for whatever reason, Smarty have not actioned it yet.
A mass exodus of customers will be the only thing that sorts this. It appears to have been a complaint for well over TWO YEARS, and as Three have no short code restrictions, there should be NO REASON for it not to operate here. It's ridiculous.
Yep, this has happened to me too. I have a virgin credit card and it's now declining all my transactions because I can't reply to the security text confirming that the transaction is valid.
Virgin doesn't seem to have an alternative, and neither does Smarty, so one of them is going.
I get that there are costs with short code messages but my phone already warns me of that automatically. I'm not a child, I expect my phone company to allow me to send a text message if I want to. I will be leaving Smarty as soon as possible. I'm currently stuck overseas without my preferred credit card available.
Just to add to this old thread...
I've just had a text from Barclaycard (from a 5 digit short code) for a security check asking me to reply with 'Y' if I recognised the last 3 transactions. I hadn't realised it wouldn't send and the transaction was then declined. Bit annoying.
