07-06-2023 10:00 PM - last edited on 07-07-2023 10:27 AM by YulianK
Hi, I need to send a text message to my bank to authorise a payment. They use a short code number and my texts are failing. Does Smarty support short code text numbers?
Thanks
07-07-2023 12:23 AM
At the current time, Smarty does not support short codes.
This article has more details :
https://help.smarty.co.uk/en/articles/952515-are-all-texts-free-with-smarty-plans
07-11-2023 04:18 PM
I recently moved over to SMART
Y but didn't realise you cannot text to competition short text numbers. I even put £10 add on to my account thinking that would solve it but after reading this and other entries I find SMARTY is unable to support these type of transactions. I'll be going g elsewhere soon!!!
07-07-2023 10:03 AM
@NicolaS_1506339 Not currently. From previous responses, it doesn't seem that they will change that in the very near future.
07-07-2023 04:34 PM - edited 07-07-2023 04:38 PM
I am currently on vacation in Phoenix.
Have bought an iPhone 13 mini.
So, having to download and install apps.
I am successfully receiving short code messages with 2 Factor Authentication codes etc whilst installing apps etc.
07-07-2023 05:23 PM
@JJP2 Could that be because your service is being supplied by a local network that does support short codes?
07-07-2023 08:20 PM
Ah, good point.
My Smarty SIM is roaming on T-Mobile USA. Although for data, I am using a ‘US Mobile’ eSIM on the Verizon network.
07-08-2023 07:49 AM
@JJP2 I'm obliged to my learned colleague for the explanation.....I rest my case M'lud!
07-09-2023 10:40 AM
Smarty has always supported incoming SMS from (non premium rate) short codes - it's sending to short codes that isn't supported (although there are a few exceptions, such as texting 65075 to request a PAC).
07-09-2023 08:53 PM
@SmartyTrousers @With respect, customers are more concerned (and have complained more vociferously) about exactly that!
07-09-2023 09:47 PM
I know - the point I was making was that receiving a message from a short code, as @JJP2 had, has always been possible on Smarty, and was not necessarily just due to the fact that he or she was roaming.
07-13-2023 09:25 PM
@SmartyTrousers Receiving, yes but sending, no.
04-15-2024 01:59 PM
Just to add to this old thread...
I've just had a text from Barclaycard (from a 5 digit short code) for a security check asking me to reply with 'Y' if I recognised the last 3 transactions. I hadn't realised it wouldn't send and the transaction was then declined. Bit annoying.
04-15-2024 04:10 PM
@ChrisM Unfortunately, this seems to be a recurring theme with certain organisations that use short code.
07-19-2024 08:51 PM
Yep, this has happened to me too. I have a virgin credit card and it's now declining all my transactions because I can't reply to the security text confirming that the transaction is valid.
Virgin doesn't seem to have an alternative, and neither does Smarty, so one of them is going.
I get that there are costs with short code messages but my phone already warns me of that automatically. I'm not a child, I expect my phone company to allow me to send a text message if I want to. I will be leaving Smarty as soon as possible. I'm currently stuck overseas without my preferred credit card available.
07-19-2024 09:05 PM
Ironic twist, the credit card I use to pay for Smarty requires these short codes. It is now declining all transactions until I reply to the short code, so Smarty's own policy means Smarty cannot be paid.
This needs to be changed, it's ridiculous.
07-20-2024 08:30 AM
@Harry_2659500 This point has been raised frequently over a long period but for whatever reason, Smarty have not actioned it yet.