Refund of overpayment

[SusanKir_716886]

Hi, I had to renew my plan due to change if payment card. Accidentally did it twice and noticed it is pending twice from bank. Please could I request either it only taken once or a refund for the second payment

[Chalkychap · Accepted solution]

You'll need to ask the SMARTY web chat team to assist with this @SusanKir_716886.
Customer accounts aren't accessible from this community.

Contact the web chat team at https://smarty.co.uk/contact - agents are available from 8am-8pm, 7 days a week. 

[Fathema_1073138]

Can I please have refund, my £20 back. 
I suppose to pay £10 instead of £30 

[MSF]

Hello @Fathema_1073138  - this is the Community forum and you are not writing directly to Smarty. Try a web chat with the Support Team to get your issue resolved.