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Unable to make calls iPhone 16

SarahDa_3205073
SMARTY Pioneer
SMARTY Pioneer

Hi - I joined Smarty last week. Have transferred my number activated the sim and had confirmation that all has gone through however I cannot make calls or receive them when I’m my house. Spent about 4 hours with webchat but they can’t seem to help me. They raised a “ticket” but I haven’t heard a thing back.

i’ve done all the “tests” suggested and am getting nowhere. Is this normal for SMARTY? Very disappointed and frustrated - any suggestions other than moving to another provider?

1 REPLY 1

MSF
SMARTY Guru
SMARTY Guru

@SarahDa_3205073  Have you done both a Coverage check and a Network status check?

Even then, it may be that your property does not have a reasonable signal.