Problems upgrading plans?
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โ08-04-2025
17:19 PM
- last edited on
โ11-04-2025
12:45 PM
by
JodieC
Hello all, on 10th March I upgraded my plan from 6 gb (5 gb with 1 gb bonus) to the 12 gb plan as it cost the same. I did the same for my eldest child as they are on my plan.
The change should have come into effect yesterday 7th April but according to the SMARTY app I am still on the 6 gb plan.
How can I get the extra data?
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Chaning plans
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Customer Support
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โ08-04-2025 20:13 PM
@Leonard_2705678 You need to web chat with Smarty Support to check what you should have. Depends where you saw the offer and how you lined it up for your next monthly plan.
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โ08-04-2025 21:21 PM
I saw the offer on my SMARTY app and got it there and then. The confirmation email told me it would be active on my next monthly incrememnt. This did not happen.
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โ09-04-2025 10:13 AM
@Leonard_2705678 Fair enough! So....back to first sentence of my previous post as best way forward.

