Forum Discussion
Not being able to make or recieve calls
Just an update, the Sony Xperia 5iii is not on the list of incompatible phones, the xperia 5ii is, I have finally gone over to lebara, phone now works fine, making and receiving calls and smarty complaints was nice enough to give me a full refund for the 2 months I spent with them and supplying me with a PAC code, so would like to thank the complaints department for there help.
On another note i would like to see them put the Sony Xperia 5iii on their list of incompatible phones and advise there tech support guys on the issue so no one else has to spend ages resetting, checking and changing settings on their mobile with no gains
Had the same problem with my Xiaomi. The problem is nothing to do with whether Smarty has listed a particular model or not as some users seem to think. Provided that the phone is voLTE compatible it should work as it did on my Xiaomi for 5 years. Then it stopped making or receiving calls, but texts could be sent or received and data worked fine. Tried the Smarty SIM in a friend's Samsung and all worked fine. Thinking that there was something wrong with my Xiaomi, wasted time doing a complete factory reset but to no avail. Then wasted money buying a new phone. The Smarty SIM worked fine on the new Motorola for a few days, then stopped making or receiving calls but texts/data ok just like on the old Xiaomi. Conclusion, the fault is in the SIM chip and it appears to be an intermittent problem. I don't know where Smarty buy their SIMs from but there are several manufacturers and obviously the one that made mine needs to be held to account.
Will obviously ask for a replacement SIM from Smarty but in case they disconnect me while waiting for a new SIM, I've signed up to both Asda and Lebara. Their SIMs work fine on both the old Xiaomi and new Motorola but then again, they too may fail after 5 years.
