No Whatsapp compatability

[DerekCo_3325890]

Does Smarty have issues with users accessing Whatsapp? I have just got a Smarty SIM in my existing LG phone and moved from GiffGaff. I got my mother a new Samsung Galaxy phone and got a Smarty SIM for that too, replacing the old GiffGaff one in her old LG phone. Both existing phone numbers ported to new SIMs. Outside of wifi connections we now have no data connection to Whatsapp. Everything else on both phones work and we have lots of data but no messaging is being sent or being received via Whatsapp. It all works on wifi but my mother needs to use her data as she has no wifi connection. It all previously worked with GiffGaff. Can this be sorted?

[lynnpla_3092146]

Yep it’s a chronic ongoing problem. 
smarty is amazing value but almost impossible to get WhatsApp running on smarty sims 

[LynnPLA_3357194]

Just Google do smarty users have problems verifying WhatsApp. 

There’s your answer . 

majority can’t verify WhatsApp. 
please fix this . As the data allowance is superbly cheap . Or the other ( calls and texts ) we can get on any other provider . 
CHEAP has to equate to WORKS . 

[LynnPLA_3357194]

Sadly yes . Majority say same . WhatsApp isn’t compatible with smarty verification process . 
Google agrees. 

[MSF]

@LynnPLA_3357194 All very strange because many of us on Smarty are also using WhatsApp with no issue from the outset.

[lynnpla_3092146]

• You’re a lucky exception lol 

[MSF]

@DerekCo_3325890 There is usually no problem with using WhatsApp on smarty from experience.

Are both phones working on data generally? When you use a new phone for WhatsApp, are you sure that all of the settings have transferred across? Worth trying a fresh install of that app?

[lynnpla_3092146]

I’m not unique. Millions have same problem it goes back years 

!!I’ve tried all suggestions mentioned 

and have decided smarty is just a “ if need loads data “ sim . The other providers are for all else . 

[MSF]

@lynnpla_3092146 "Millions" ? Really? Smarty have over ONE million customers currently, so it cannot be that many.

Many of us have not experienced this problem.

Many of us use plans that do not have "loads data".

[lynnpla_3092146]

Listen. smarty has - one million customers . 
no mention of how many can use whstsp. 
hmmm 🤔 facts mate facts . 

[lynnpla_3092146]

Anyway she’s. || he is trying to fix my iPhone 12 Pro Max WhatsApp issue as we speak.. ( nothings worked yet ).. and if can’t they admit  defeat and  I’ll just use WhatsApp  via giffgaff on the spare little iPhone SE second gen via gaff sim solely to run WhatsApp. 

[lynnpla_3092146]

Google it  . Ok maybe not millions then a lot of thousands lol

ONE SHOULD be a problem mate!!

Google it and see “ smarty has problems verifying WhatsApp “!!!! 
Reddit alone is full of it !

Man  / lady rep on helpdesk is helping me with it on other phone now doing a hard re set of phone as nothing is processing from WhatsApp .  They say they’re more

aware of it now and are looking into this . 

[MSF]

@lynnpla_3092146 Looks like it is linked to many networks and not just Smarty from what I read.

[lynnpla_3092146]

Then re type it in properly . I suggest lol .. 

smarty customers have difficulty receiving WhatsApp sms .( and is said before I only have issues on smarty. Gaff sky voda etc never have a problem)

anyway .. I hard reset phone so now I’ll try again later if it fails I’ll just keep on gaff foe WhatsApp and maybe maybe not bother topping up smarty again. I’ll see how it goes . 

[MSF]

@lynnpla_3092146 Those reading lessons that I took from the age of 5 were really of great help. It means that apart from completing a university degree, I can now even type stuff into Google and evaluate the results carefully.

[DerekCo_3325890 · Accepted solution]

Issue sorted by going to connections then mobile networks and manually selecting SMARTY instead of the automatic selection setting . Did this on both phones and issue is resolved.

[lynnpla_3092146]

I  did that too but the sms still doesn’t get through to me 

phone call doesn’t process as it says press 1 - then that’s all . Nothing further happens

[MSF]

@lynnpla_3092146 Don't understand this issue at all - it does seem to be a recent one. Many of us have got onto WhatsApp without problem in the past - have you tried checking with WhatsApp?

[lynnpla_3092146]

It’s not recent ! Been happening to millions for years 

it’s all over Google and socials 

that it’s still for many a massive aggro to fix ( if it ever even does )

Ive tried every suggestion 

every tech tactic 

every setting amendment known to man 

[lynnpla_3092146]

I’m trying a new smarty number and yet again it’s not compatible with WhatsApp . Nothing I do gets the verification sms through  ( so WhatsApp is on a spare phone with a gaff  sim!)! 

[LynnPLA_3357194]

I tried typing in that too mps blahhh . Didn’t fix it . Sadly it just didn’t . Doesn’t work WhatsApp. So the sim is defunct  to me I’d like a refund of a tenner but they won’t . 

[RachelM_7667]

We're sorry to see you're having problems with WhatsApp, LynnPLA_3357194. 

We understand this can be frustrating. If you have tried the steps highlighted in this thread but are still facing difficultly please reach out to our customer care team.

Our customer care team can review your circumstances and attempt to resolve this issue with you. Our team are contactable daily from 8am to 8pm at: https://smarty.co.uk/contact.

- Rachel 

[MSF]

@DerekCo_3325890 Good news that it is sorted and thanks for letting the forum know that..

Not sure why the phone would not pick up Smarty network automatically if it has a smarty sim in it though. Do you have a dual sim phone by any chance or have used an Esim on it? In that case, you may need to check which sim is primary (Smarty in this case).Perhaps an idea to mark an 'Accepted Solution' so that people can see the solution easily.

[LynnPLA_3357194]

It’s not though as I tried that too. 

[DerekCo_3325890]

No neither phone has a dual SIM.