Forum Discussion
No Whatsapp compatability
Issue sorted by going to connections then mobile networks and manually selecting SMARTY instead of the automatic selection setting . Did this on both phones and issue is resolved.
DerekCo_3325890 There is usually no problem with using WhatsApp on smarty from experience.
Are both phones working on data generally? When you use a new phone for WhatsApp, are you sure that all of the settings have transferred across? Worth trying a fresh install of that app?
Issue sorted by going to connections then mobile networks and manually selecting SMARTY instead of the automatic selection setting . Did this on both phones and issue is resolved.
Yep doesn’t work for me tried that too
I did that too but the sms still doesn’t get through to me
phone call doesn’t process as it says press 1 - then that’s all . Nothing further happens
lynnpla_3092146 Don't understand this issue at all - it does seem to be a recent one. Many of us have got onto WhatsApp without problem in the past - have you tried checking with WhatsApp?
It’s not recent ! Been happening to millions for years
it’s all over Google and socials
that it’s still for many a massive aggro to fix ( if it ever even does )
Ive tried every suggestion
every tech tactic
every setting amendment known to man
I’m trying a new smarty number and yet again it’s not compatible with WhatsApp . Nothing I do gets the verification sms through ( so WhatsApp is on a spare phone with a gaff sim!)!
I tried typing in that too mps blahhh . Didn’t fix it . Sadly it just didn’t . Doesn’t work WhatsApp. So the sim is defunct to me I’d like a refund of a tenner but they won’t .
We're sorry to see you're having problems with WhatsApp, LynnPLA_3357194.
We understand this can be frustrating. If you have tried the steps highlighted in this thread but are still facing difficultly please reach out to our customer care team.
Our customer care team can review your circumstances and attempt to resolve this issue with you. Our team are contactable daily from 8am to 8pm at: https://smarty.co.uk/contact.
- Rachel
DerekCo_3325890 Good news that it is sorted and thanks for letting the forum know that..
Not sure why the phone would not pick up Smarty network automatically if it has a smarty sim in it though. Do you have a dual sim phone by any chance or have used an Esim on it? In that case, you may need to check which sim is primary (Smarty in this case).Perhaps an idea to mark an 'Accepted Solution' so that people can see the solution easily.
It’s not though as I tried that too.
No neither phone has a dual SIM.
