New sim activation
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โ31-08-2023 10:45 AM
Hello new user here
I Activated my new sim it asked for the pin which I inserted(0000) it asked for me to insert it again
know have 1 attempt left or phone will lock
do I try again or give it up to two hours for the new sim to activate
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โ31-08-2023 12:19 PM - edited โ31-08-2023 12:20 PM
To me, it looks like itโs actually your phone asking for a PIN code, possibly because itโs network locked to another network.
If by chance you have purchased this phone second hand, through a local phone shop or EBay, for example, it does look as if the phone is network locked to another network, so you need to get it unlocked to be able to use it on Smarty.
If the phone is yours or you have acquired it from a friend or family number, check any paperwork. etc for the relevant PIN code.
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โ31-08-2023 11:36 AM
@PaulTur_2254741 Have you followed the directions in this article?: https://help.smarty.co.uk/en/articles/4539514-activating-a-spare-bonus-sim-or-a-sim-bought-in-a-shop...
The sim number you require is on the sim (see article)
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โ31-08-2023 11:32 AM
Personally I'd wait for the SIM to activate. I've not heard that putting a new SIM into a phone and activating the SIM requires a SIM pin/code.
Perhaps your phone is new to you, but maybe refurbished without taking it back to code/pin free?

