[Network Issues] Service Update - Resolved

[YulianK]

We are aware that a small number of customers may be experiencing issues with our network this morning.

Our engineers are working hard to fix this as soon as possible.

We are sorry if you've been impacted by this, please check back here for updates.

[DelDeeSmartE · Accepted solution]

Following yesterday’s network issue the majority of services have been fully restored. We are still observing around 1% of calls not placing correctly and our engineers are working to fully fix this. Data services are working normally. We are really sorry for any inconvenience caused.

[StuartS_1928888]

No network in Torfaen S Wales.  Phone has been disconnected from network and cannot reconnect. Phone has been restarted and SIM has been tried in another device.  Issue was noticed about 14:00 onwards

[SharonA_2356917]

Yes, Taunton, Somerset here and dropped about that time too.

[RobertS_1858439]

Up and down all day in Northampton, Northamptonshire

[Pixie1991]

Network has been down all day in dewsbury, west Yorkshire wf13

[AmyThom_1413698]

Nothing for me in Lancashire - its been a nightmare all week!!!   

[Hector]

No Network in Brentford, London

[DarrenO_1628610]

No Service in Newcastle upon Tyne and Northumberland

[Kyorin]

Been up and down like a whores drawers round my way (Essex). Currently down again, no 4G or 5G, and cannot send SMS messages either.

[IrfanMe_1820602]

Hahahaha

Same for me. I can make calls but no data.

[ChrisRid_569397]

No network in Manchester 

[OlTru]

Still down in Lewes, East Sussex

[IanMadi_1457140]

No signal in Orpington 

[Findlay_2417821]

No service at all in Thrapston Northamptonshire 

[Bigland]

No service in Wallingford, Oxfordshire. Can make calls though.

[Bigland]

Just came back on.

[John_7777]

Network is down in Coventry.  Total blackout, no signal at all.

[AllanWi_1716012]

Just back on here in Scotland.

[John_7777]

Still down in Coventry.  Thought I could do calls, but it is actually working through router WiFi, so it's a Wifi Voice call, not an actual Smarty phone signal here at the moment...