[Network Issues] Service Update - Resolved

[YulianK]

We are aware that a small number of customers may be experiencing issues with our network this morning.

Our engineers are working hard to fix this as soon as possible.

We are sorry if you've been impacted by this, please check back here for updates.

[DelDeeSmartE · Accepted solution]

Following yesterday’s network issue the majority of services have been fully restored. We are still observing around 1% of calls not placing correctly and our engineers are working to fully fix this. Data services are working normally. We are really sorry for any inconvenience caused.

[John_7777]

Network is down in Coventry.  Total blackout, no signal at all.

[John_7777]

Still down in Coventry.  Thought I could do calls, but it is actually working through router WiFi, so it's a Wifi Voice call, not an actual Smarty phone signal here at the moment...

[AllanWi_1716012]

Just back on here in Scotland.

[Bigland]

No service in Wallingford, Oxfordshire. Can make calls though.

[Bigland]

Just came back on.

[Findlay_2417821]

No service at all in Thrapston Northamptonshire 

[IanMadi_1457140]

No signal in Orpington 

[OlTru]

Still down in Lewes, East Sussex

[ChrisRid_569397]

No network in Manchester 

[Kyorin]

Been up and down like a whores drawers round my way (Essex). Currently down again, no 4G or 5G, and cannot send SMS messages either.

[IrfanMe_1820602]

Hahahaha

Same for me. I can make calls but no data.

[DarrenO_1628610]

No Service in Newcastle upon Tyne and Northumberland

[Hector]

No Network in Brentford, London

[AmyThom_1413698]

Nothing for me in Lancashire - its been a nightmare all week!!!   

[Pixie1991]

Network has been down all day in dewsbury, west Yorkshire wf13

[RobertS_1858439]

Up and down all day in Northampton, Northamptonshire

[StuartS_1928888]

No network in Torfaen S Wales.  Phone has been disconnected from network and cannot reconnect. Phone has been restarted and SIM has been tried in another device.  Issue was noticed about 14:00 onwards

[SharonA_2356917]

Yes, Taunton, Somerset here and dropped about that time too.

[DarrenG_2286680]

My signal has gone on to 3G can’t do anything in Hoyland Barnsley 

[JoanneC_2155919]

are people network still down? I have no signal at all i am in the west midlands

[plindoe]

I dont think its a small number, got 3 SIMs and all have no service

[CraigHa_1900689]

I’m traveling from Newcastle to Berkshire there has been virtually Zero coverage! 
It’s now 15.45hrs what is the update?

[StuartS_1928888]

Over 4 hours and no updates so far? Any news about this please?

[MatthewN_232308]

Yeah severe lack of customer service here - sort it out Smarty! this is NOT effecting 3, only Smarty sims, its not a small number of customers - save the script and give us an ETA on a fix please I NEED MY PHONE!

[MatthewN_232308]

No service near Glasgow

[RinoZ72]

Hi no network here since this morning in East London. 

Any idea what's causing this? It seems to be affecting different parts of the country. 

Relying on wifi calling to make and receive calls.

[SimonFi_2369566]

Complete blackout, no service in Birmingham including WiFi Calling which has also failed

[SimonFi_2369566]

The following advice was posted by a Smarty employee to a customer on Downdetector; it seems to have since e been removed.

[StuartS_1928888]

If only we could ring him to complain.

[SigneJa_1135934]

Still down in Glasgow 

[DavidMcA_854930]

No signal all day, now 16.48pm and still issues not fixed. I am a carer for someone, we cannot contact each other. This needs sorting....quickly.

[AlanCos_1937457]

Intermittent data and  phone signal this morning.

Since 15:00... nothing at all.

Any chance of an update ??

[AlanCos_1937457]

Network checker says no problem in my area, completely wrong, no service since 15:00

[PriscaNi_130089]

No service in East London AT ALL since 3:30 pm. Any updates?

[StuartS_1928888]

Is the status checker of any use in the slightest? Surely, an update to the status page with confirming issues is over due?

[StuartS_1928888]

My connection has just started working, carried out a speed test and it is running not too bad. 

[JoRo]

My service returned around 8pm in the West Country but Wi-Fi calling isn't working yet. 

[JoRo]

I live in the West Country and service regained around 8pm or so. WiFi calling isn't working, however.