09-02-2024 05:08 PM - edited 09-02-2024 05:12 PM
We are aware of an issue with our network and our engineers are working to fix this as quickly as possible.
This issue could affect data, calls and text services.
We are sorry if you've been impacted by this, please check back here for updates.
Solved! Go to Solution.
10-02-2024 07:59 AM
Good morning, all services should now be fully restored. Please accept our sincere apologies for any inconvenience and if you are still experiencing any problems, reach out to our customer support team. Thank you for your patience.
10-02-2024 12:29 PM
Some customers may still be experiencing intermittent issues with our network. Our engineers are working hard to fix it and we apologise sincerely for the inconvenience this is causing
09-02-2024 05:28 PM - edited 09-02-2024 06:41 PM
I've got data on my phone, but for some reason I can't get an internet connection to my laptop through tethering today. I'd think that this is a separate issue, but could it be related after all?
09-02-2024 06:07 PM
Hi Anton, it could be related as data sessions have dropped for some customers. We will update as soon as we have an ETA for this issue to be fixed. Apologies for any inconvenience.
09-02-2024 06:36 PM
Tethering also broken for me, though data has been restored and works fine on phone .
09-02-2024 05:41 PM
I've had no data, and patchy voice signal since 3:20pm in RH19 4JU along the M25 to Maidstone ME15.
Is there an estimated time to resolve the issues?
09-02-2024 06:06 PM
Hi - our engineers are still working to fully restore all services. we will add the latest updates as and when we have them - sorry for the inconvenience.
09-02-2024 06:44 PM
Couldn't purchase my train ticket online or via Google pay. Had to walk back to work to get WiFi to buy a ticket. Honestly so inconvenient and additional expense
09-02-2024 06:56 PM
Still no mobile data on my phone. Any updates?
09-02-2024 08:58 PM
UPDATE
Following an issue with our network earlier for a number of customers, services are gradually recovering. We apologise for the inconvenience.
10-02-2024 07:59 AM
Good morning, all services should now be fully restored. Please accept our sincere apologies for any inconvenience and if you are still experiencing any problems, reach out to our customer support team. Thank you for your patience.
10-02-2024 12:20 PM
My network service is still down.
10-02-2024 03:46 PM
Can you tell me if issues around Glasgow and Largs in Scotland are being resolved?
11-02-2024 05:53 PM
They aren't all available. My wife cannot make or receive calls, texts and data wldo work. Says "Mobile network not available for voice calls"
My phone worked fine for everything throughout
12-02-2024 11:08 AM
I can't call mobiles but can landlines. It would appear that you still have a network problem
12-02-2024 12:18 PM
Still unable to make calls.
12-02-2024 02:12 PM
Still saying Mobile network is unavailable on every phone in place the SIM card into after only signing up and working for 3 days on my wife's phone in the BB18 area.
12-02-2024 03:31 PM
Still having intermittent issues here, and I cannot access my voicemail on 4g. I've tried chatting on the Smarty App but it just crashes instead. The Three network says it is still having issues today.
12-02-2024 06:36 PM
My phone not making or receiving calls 12th Feb. I have missed an important hospital appointment call. I can't even let them know my phone is not working 😕
12-02-2024 07:38 PM
@KimWats_2310707 Take a look at Network Service checker page.
17-02-2024 06:01 PM
I have had a very weak signal for several days south east London Lewisham And my wife has already changed the operator
10-02-2024 12:18 PM
My network service is still down, nd the customer service hasn't replied me anything about it yet.
10-02-2024 12:29 PM
Some customers may still be experiencing intermittent issues with our network. Our engineers are working hard to fix it and we apologise sincerely for the inconvenience this is causing
10-02-2024 12:31 PM
May I know an estimate time needed for fixing the network?
10-02-2024 01:47 PM
I am in NW4 2JT. Hotspot doesn't work. Neither does Mobile Data. Phone does work.
10-02-2024 03:47 PM
My hotspots gone as wel, no phone signal or data around Scotland
10-02-2024 04:36 PM
Seems to be lots of problems recently,
Internet gets lost and slow signals etc
17-02-2024 05:55 PM
My wife has already changed her operator south east London Very weak signal.
10-02-2024 12:47 PM
I am in NW4 2JT. Hotspot doesn't work. Neither does Mobile Data. Telephone does work.
10-02-2024 01:00 PM
My data roaming in Republic of Ireland I have a Dpd authentication issue
10-02-2024 01:02 PM
No roaming in Republic of Ireland I have a DPD authentication issue
10-02-2024 01:23 PM
My network has complete crashed, I can make calls but can’t text and no data. My hotspot has completely disappeared. Not great, I’ve got train tickets and concert tickets I need access to!
10-02-2024 01:23 PM
LU2 not have any cover. I'm not able to use a phone outside my home where I work on WiFi. Are you planning to compensate that to your customers?
10-02-2024 01:23 PM
My data disappeared at about 12pm
10-02-2024 01:31 PM
I don’t have internet at all, I’m not getting SMS , I’m not sure about the phone call tho
10-02-2024 01:33 PM
I can’t receive phone calls either
10-02-2024 01:37 PM
Sir i am facing signal lose issue in my town please help to solve my problem ...
10-02-2024 01:36 PM
I lost all Smarty connectivity yesterday in Lincoln at about 4:30pm. Traveled to Aylesbury 150miles and network came back at 8pm. Today at about 12:30pm lost complete network connection, came back after 1 hour but no data (in Aylesbury).
10-02-2024 01:56 PM
No roaming data in republic Ireland as well since 12pm any compensation planned?
10-02-2024 02:31 PM
Still No Phone signal or data on my Phone! Hope it comes back asap as I’m due to travel and will net phone data!
10-02-2024 02:39 PM
Same