[Network Issue] Service Update

[YulianK]

Update 09:00

Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers.

If anyone is still having issues, they should restart their device which should reconnect them to our network.

We apologise sincerely for the issues yesterday.

[Sunnyvine]

I'm still having problems in West Birmingham (Friday afternoon) with my data since early yesterday morning. It seemed to recover late yesterday, but today its not stable. Tried everything. I've used the Smarty data sim for two years and never had a problem. Lack of accurate information is a big problem.

[MSF]

@Sunnyvine  The outage concerned voice calls. Have you completed a network status check for your postcode?

[Sunnyvine]

Just checked... the message for my postcode now says "We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible." ... strangely the two events must have happened at the same time. 

Thanks for your help. 🙂

[MSF]

@Sunnyvine  No problem! I think that the hot weather is making the rubber bands that power everything perish.

[DaveK]

Your apology would have more weight if you refunded for the time you were down.

[MSF]

@DaveK 

A. When do you think they would have had time to do that as it was only sorted for the majority yesterday?

B. If you lost one day of service, based upon a 30 day month and maximum £20 spend, you could maybe get 66pence as your entitlement.

[DaveK]

It's not up to me to think anything. And that is MY 66p

[DaveK]

Your apology would have more weight if we were refunded for the time you were down. 

[SIx]

Still having problems. Sitting next to my wife when calling her. No response my end yet ‘missed call’ appears on her phone

[MSF]

@SIx What does a network status check show? Yesterday, the update stated that the majority now had full service. Did you restart your device as recommended?

[AlbertQu_804937]

NOTE TRUE!!!!! I have not been able to use my phone for 3rd day running. I cannot make or receive calls. I have travelled from Suffolk, to London to Hampshire and Kent. Now I am informed I have almost used all my data allowance because I have to use Chat tools to make my calls. I have built mobile phone networks in 11 countries and in UK from 1G to 5G. I hate lies, falsehoods, misinformation!!! FIX IT or hire me to make a PROPER network

[MSF]

@AlbertQu_804937 Reply on your other post.

[JuditVin_541526]

Hi, still no network availability since Tuesday early morning (24 June 2025). Three has an issue in the area with the mast, it can take another week to repair. This is no acceptable, needs quick sorting out and compensation. I can't work and need to go away even to check network status or write this... 

[JAMESWA_1779412]

Hi still not able to make and receive calls 

[HelenHe_2128136]

I have a data only sim, I have restarted my TPLink router several times. I've had no service for two days now. I am a carer for my Mum and I can't log in to her cameras! How long is it going to be before this is fixed? Can't wait til I have home broadband and I can give up this contract! This happens so often. I will be leaving Google rviews and with Trust Pilot too. Naff service!

[MSF]

@HelenHe_2128136 Did you check the there is good coverage in your area and did you also do a network status check? You are using some device to get onto the internet to post- can you not log into those cameras via this device?

[Colin_499745]

Still can't get voice signal, reset my phone several times. The problem HAS NOT been resolved in the Yorkshire/Lancashire area.

It doesn't help that you CAN'T SPEAKT ANYONE!!

[MSF]

@Colin_499745 The update from this morning mentions that service has been restored for the MAJORITY of customers, but that does not mean all from what you say.

You can web chat with Smarty Support, but they are probably inundated with similar.

[Colin_499745]

I'm trying that now, but after 30 mins still no reply to my chat...

[Colin_499745]

Guess it's no coincidence that the Vodafone/3 merger was started at the beginning of this month 🤔

[MSF]

@Colin_499745 I don't see how the merger is linked here.

Your 30min + wait indicates that they are busy. You can easily see how many 'keyboard warriors' were complaining loudly (lots of "bleep" words 🙄) in other threads on the Forum and I should imagine that plenty of them and a load of others are onto the web chat.

[JamesFo_3382410]

Just renewed yesterday I have nothing nada viltch,tried everything,and getting sick of it,why is the SIM off? Worked fine before then renew then SIM not working if i have nothing by tomorrow I need the £20 back and I'll go with someone else or get my internet switched on again.sick of this smarty SIM even when it worked it would switch off.

[HelenHe_2128136]

Yup, mine renewed a couple of days ago now. No service since they took my money! It happens so often down here in Devon, as in every couple of weeks. It's naff.

Roll on the 3rd when I get cable broadband put in at home and I can do a fingered salute to Smarty! 

[AlanCha_3432519]

Are your calls working this morning ?

[Network Issue] Service Update - SMARTY Community

[JohnTur_3429495]

2 new sims purchased 15th June, took over a week to transfer numbers. Now the systems down.

NOT IMPRESSED. 

[AlanCha_3432519]

Hi, are your calls working this morning ?

[Network Issue] Service Update - SMARTY Community

[JennyFo_2901359]

Hi.

Is the network still down.  I have no call facility still 

Thanks

[KeldOru_1443787]

Network up and running here in East Grinstead, some expected over reaction from some customers re. outage, I for one is staying put as Smarty is normally solid, no complaints at all. I was with mothership Three for 13 years before coming here, always been pleased, the grass is not always greener etc. Smarty is a bargain and for such a good price I am not one for complaining as it's fixed.

[ColinRob_499309]

Can't use mobile phone to ring out

[SIx]

At your suggestion I have restarted my iPhone but remain unable to make voice calls. 
this is more than an inconvenience due to medical issues that I cannot at present attend to for lack of a phone. 
please advise. 
Regards

S Wilson

[MSF]

@SIx Network seems fine now - able to make calls.

Check Network Status for your postcode maybe?

[JohnBan_3189622]

I've managed to get data back which is a bonus but still no voice service. 

[Margare_3221151]

still no access to phone calls, when is this going to be resolved???????????????

[JennyFo_2901359]

I have no calls or text still in chester/ North Wales.  When is it going to be resolved?

[ThomasG_2360900]

All good in Worcester park ,all back running 

[JohnTur_3429495]

Just taken 2 pay monthly sim only deals 18 June. Took over a week to transfer one number. This is not a good start.

[RobertoS_709704]

Unable to make calls all day some were v important regarding hospital appointments 

[GordonT_2491280]

Voice and text working here in the Highlands again!