MISSING CALLS / CALL FAILED / CONGESTED SIGNAL!!!

[Oz90210]

Hi, I have an iPhone 12 128GB and recently I have been missing VERY important telephone calls and unable to make calls at times too! 

I get really bad network signal too at times unable to connect to a call … when I do randomly can connect to a call the person on the other end can’t hear me properly or the voice is VERY glitchy or robotic sounding cutting off and error messages too like .. “ CALL FAILED “ and 3 BEEPS !!

I have tried everything from contacting APPLE daily at times though Apple Support iMessage text support… too contacting SMARTY MOBILE non stop as I was also having severe MOBILE DATA INTERNET CONNECTIVITY ISSUES they said there is NOTHING smarty mobile can do …. As the NETWORK masses in my area are SERIOUSLY “”congested “”  !!! 
I live in two addresses currently and the missing calls issue happen at BOTH ADDRESSES !!!! So … Clearly Smarty Mobile staff and executive department are Lying!!!

Everything has been tried from SIM swaps , resetting my iPhone 12 , software updates with Apple non stop monthly ( since I am missing VERY important calls from GP doctors, hospitals and appointments , Uber drivers trying to call me to tell me they have arrived, missing family calls … when I reset my iPhone 12 the calls come though… But randomly without knowing the issue happens again!!

can anyone help me ???

since SMARTY MOBILE staff really have no resolution and FINALLY admit there is NOTHING they can do to help me after all this time … Smarty Mobile told me to change Network if I am NOT happy with smarty mobile service / signal !!! Which is Very rude of them ..

I don’t want to leave smarty since I am only paying £12 for unlimited everything!! 

I’m sure there is some kind of way they can boost my signal on there end ? 

Rant Over … 🙈

[MSF]

@Oz90210 I can certainly sense your frustration here.

I do not think that you can boost the signal if there isn't enough signal to boost. That would rely on you purchasing your own boost equipment in any case.

I'm not sure if you are referring to a Social Tariff, but if so then there are other networks offering similar prices.

Have you had the phone checked, just to ensure there are no issues?

Seriously, it may be your only option to change networks if you cannot get a reliable signal.

[Christo_1359879]

It’s not a phone issue. I have the same issue. I literally had the phone in front of me when I got a call. The phone didn’t ring and the call went straight to voicemail. I tried calling the number, just silence, followed by 3 beeps and call dropped. 

I then put phone into airplane mode and then immediately disabled it so the mobile connection would be re-established.  After that I could access my voicemail and make calls again.

i then tried to make another call within 5 mins and again silence followed by 3 beeps and call dropped.

So the problem is with Smarty network not with my phone. 

[MSF]

@Christo_1359879 I actually addressed the question to the OP.

I'm not sure why you are so certain that it is not the phone. You do not say what you have done to eliminate that as a potential source of the problem. Why is it not possible for two people to have the same phone problem?

[Christo_1359879]

I have tried SIM in two different phones both with the same negative results. It’s Smarty network.

Both times toggling airplane mode to get signal works for a time but if you leave phone for a few minutes it goes back to not connecting despite which phone is used so it’s not my hardware.

Thus is not a frivolous complaint. I’ve actually missed two critical calls today which I can’t call back. 

[WelshPaul]

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@Christo_1359879 wrote:

I have tried SIM in two different phones both with the same negative results. It’s Smarty network.

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Then you need to switch networks.

Sadly, one of the negative things about MVNO's that offer plans with large amounts of data for small amounts of wonga is that it attracts people who like to use the network as a replacement for home broadband. 

[Courtne_1317066]

I have an iPhone 13 and mine has started doing this today, I have tried all options like yourself. If you come to a solution can you let me know please and I will do the same?

[Courtne_1317066]

I have an iPhone 13 and the same has started happening to me today. Please post if you come to a solution 

[MSF]

@Christo_1359879  Current news is that Three network is down right now - may be the cause.